Jasmine Mckeithan
Richmond,VA
Summary
My goal is to collaborate witha team and further enhance the company's success and reputation. I am passionate, creative, and professional driven to help others. Great with organization and motivated to achieve and complete customers or clients satisfaction. I am searching for employment that values caring employees exceptional customer service skills.I have an obsession with detail and very sales driven.
Overview
10
10
years of professional experience
Work History
Senior Complaints Manager
Capital One
Glen Allen, VA
09.2022 - Current
- I handle escalated customer calls for multiple lines of business. Collaborate with LOB contacts to research and resolve customer complaints.
- Empowered to go beyond the service and policy parameters to resolve complex issues and exceed customer expectations.
- Able to offer and sell relationship-building solutions as part of a seamless integrated conversation.
- Provide regular feedback from our customers to continue to simplify future experiences
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Solutions Specialist
Capital One
Glen Allen, VA
02.2021 - 09.2022
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Helped customers complete, deposits and transfers as well as open new accounts and obtain balance information.
- Mentored team members to succeed and advance within department and company.
Teller
Virginia Credit Union
Richmond, VA
07.2019 - 02.2021
- Completed comprehensive tasks by implementing customer service initiatives, audit and refill TCD’s and keep records on accounts.
- Processed cash withdrawals and deposits accurately and efficiently.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Leasing Consultant
Weinsten Properties
Richmond, VA
10 2018 - 05.2019
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Conducted background checks on applicants.
- Settled tenant conflicts in the most effective manner possible.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Leasing Consultant
General Services Corporation
Richmond, VA
8 2017 - 10 2018
- Review all leases to guarantee that tenants received the proper level of service.
- Updated tenant and unit information to keep current in housing database.
- Maintained tenant relations with regular tenant visits and phone calls.
Teller
Wells Fargo
Richmond, VA
1 2016 - 10 2017
- Increased quarterly sales by 20%. Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Processed cash withdrawals.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Front Desk
Hyatt Place
Glen Allen, VA
6 2015 - 02.2016
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
- Welcomed guests and clients in an upbeat and friendly manner.
Inbound Sales Representative
Comcast
Midlothian, VA
10.2015 - 05.2016
- Committed scripts to memory to better handle customer conversations.
- Stayed up to date on company offerings as well as industry trends.
- Met or exceeded sales objectives on a regular basis.
- Applied good listening skills to determine customer preferences.
Education
High School Diploma - undefined
Armstrong High School
2014
Diploma - Medical Assistant
Fortis College
2015
Skills
- Banking and financial service background
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Sales
- Organized
- MRI system
- Call Center
- CMSE
- Ease
- Micosoft Word
- excel
- Customer support and assistance
- Documentation and reporting
- Dispute resolution
Timeline
Senior Complaints Manager
Capital One
09.2022 - Current
Customer Solutions Specialist
Capital One
02.2021 - 09.2022
Teller
Virginia Credit Union
07.2019 - 02.2021
Inbound Sales Representative
Comcast
10.2015 - 05.2016
Leasing Consultant
Weinsten Properties
10 2018 - 05.2019
Leasing Consultant
General Services Corporation
8 2017 - 10 2018
Teller
Wells Fargo
1 2016 - 10 2017
Front Desk
Hyatt Place
6 2015 - 02.2016
High School Diploma - undefined
Armstrong High School
Diploma - Medical Assistant
Fortis College