Kristi Whitaker
Suffolk,VA
Summary
Experienced Senior Property Manager with a proven track record of successfully overseeing diverse communities for several years. Adept at managing tenant relations, implementing strategic leasing goals, and ensuring compliance with industry regulations. Skilled in directing maintenance staff, collaborating with vendors, and optimizing property performance. Proven ability to enhance resident satisfaction through effective communication and issue resolution. Seeking to bring leadership and expertise to a dynamic property management role.
Overview
20
20
years of professional experience
Work History
Senior Property Manager
Starock Group
Portsmouth, VA
06.2022 - Current
- Managed three diverse communities for Starock Group since 2022. Oversaw all activities including tenant inquiries, applications, compliance, and approvals.
- Conducted daily inspections, scheduled city and section 8 inspections for vacant units, and ensured readiness for tenant viewings.
- Directed vendors and maintenance staff, monitored lease expirations for proactive tenant retention, and set leasing/sales goals.
- Reviewed and approved files to ensure LIHTC, NextGen, and Section 8 compliance.
- Prepared various reports, monitored accounts, processed payments, and handled delinquency calls.
- Additionally, trained property managers and regional managers on property management software, including AppFolio, NextGen, Senex Law, Portsmouth Housing, and facilitated the conversion of new properties to AppFolio.
- Troubleshot user issues and implemented corrections in AppFolio for both properties.
- Enhanced resident relations by promptly resolving issues and maintaining open communication. Actively engaged with tenants through regular property walks, fostering strong relationships and ensuring the well-being of the community.
Property Manager
Laura Ridge Investments, LLC
Suffolk, VA
04.2012 - 01.2022
- Monitored emails, organized inbox, and prioritized messages for owner.
- Managed rent collections in accordance with owner and resident statutes.
- Followed up on delinquent tenants and coordinated collection and eviction procedures.
- Verified income, assets and expenses for each applicant.
- Handled tenant complaints and arranged for maintenance, repairmen and other support services when needed.
Investment Property Owner
Whitaker Properties, LLC
Suffolk, VA
10.2012 - 07.2020
- Managed rent collections and resolved tenant disputes quickly and effectively. Handled tenant complaints and arranging maintenance, repairmen and other support services.
- Processed evictions for non-compliance and non-payment of rent.
- Worked with housing specialist at Jacksonville Housing Authority. Rented to tenants from JHA under the Section 8 Housing Choice Voucher Program.
Licensed Home Childcare Provider on Naval Base
Self-employed
Norfolk, VA
06.2008 - 10.2018
Assistant Property Manager/Storage Unit Manager
Island Club Condominiums
Mayport, FL
01.2005 - 01.2007
- Conducted regular inspection of the property to ensure buildings and facilities are in compliance with local, state, and federal regulations.
- Planned and oversaw renovations, maintenance repairs and services.
- Hired, trained, and monitored all staff. Established maintenance and staff schedules. Accounts payable/receivable, Bookkeeping, and Payroll duties.
- Storage unit sales, data entry & collection calls. Followed state laws and guidelines for the auction process. Auctioned off all unclaimed and delinquent storage units.
General Market Manager
GMR Marketing
Jacksonville, FL
01.2004 - 01.2006
- Sell-in of Marlboro Bar Program to venue management.
- Recruited, hired, and over-saw staff for live marketing events. Collected, verified, and reported accurate data and promotional activity details to management.
- Conducted daily operations and management of data collection devices, promotional inventory, company assets, and company vehicle.
Education
High School Diploma -
Middleburg High School
Middleburg, FLSkills
- Verbal and Written Communication, Critical Thinking, Multitasking, Time Management, and Strong Organizational Skills
- Confidentiality, Data Protection and Sensitive Material Handling
- Social Media Updating
- Administrative Procedures, Accounting, Recordkeeping, Bookkeeping, Payroll, Data Entry, Cash Drawer Management, Cash Deposit Preparation, and Banking
- Customer Service
- Application and Lease Management
- Background in Property Management and Investment Properties
- Maintenance Oversight
- Tenant and Eviction Laws
- Compliance Monitoring, Section 8, Fair Housing Mandates, and Tenant Relations
- Understanding of lease agreements
- Property management experience
- Excellent scheduling abilities
- Budget management skills
- Vendor management knowledge
- Financial budgeting and reporting
- Tenant and eviction laws
- Budgeting
- Marketing and advertising
- Affordable housing programs knowledge
- City and county regulations
- Customer service-focused
- Leasing and sales
- Staff Management
- Contract Negotiation
- Property tours and inspections
- Maintenance knowledge
Certification
- LIHTC Certified
- CAM - Certified Apartment Manager - currently taking the CAM course.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Property Manager
Starock Group
06.2022 - Current
Investment Property Owner
Whitaker Properties, LLC
10.2012 - 07.2020
Property Manager
Laura Ridge Investments, LLC
04.2012 - 01.2022
Licensed Home Childcare Provider on Naval Base
Self-employed
06.2008 - 10.2018
Assistant Property Manager/Storage Unit Manager
Island Club Condominiums
01.2005 - 01.2007
General Market Manager
GMR Marketing
01.2004 - 01.2006
High School Diploma -
Middleburg High School