Jasmine McNeal
Plano,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Critical Time Intervention Specialist (Hybrid)
North Texas Behavioral Health
03.2023 - Current
- Provided ongoing assessment of student progress, adjusting interventions as needed to optimize results.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
- Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly.
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
- Enhanced communication between clients and healthcare providers through diligent coordination and advocacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Program Coordinator (Hybrid)
Integrated Pyschtherapuetic Systems (IPS)
12.2022 - 03.2023
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Research, collect, analyze, and prepare written treatment summaries for clientele involved in specialty court programs.
- conducting research and analysis of clinical records that are required to be produced to manage relationships with external partners.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
Provider Relations Specialist (Remote)
Blue Cross Blue Shield
08.2020 - 11.2022
- Provides a high degree of customer service including receiving and responding to telephone calls, letters or . Utilize claims data and membership records to resolve issues independently
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintain confidentiality of all regulated information in compliance with state and federal laws. Access policy coverage for submitted claims and notifications of issues. Covers actual damages associated with claims and conduct negotiations within reason.
- Knowledge of medication terminology and anatomy. Investigating, evaluating, negotiating, and settling claims.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
- Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
Correctional Officer I
Saint Louis City Corrections
09.2018 - 08.2020
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
Education
Bachelor of Science - Criminal Justice And Criminology
University of Missouri-Saint Louis
Saint Louis, MO08.2020
Skills
- IEP development
- Collaborative Teamwork
- Teaching strategies
- Assessment tools
- Social Skills Training
- Behavior Modification Techniques
- Program Management
- Psychosocial Rehabilitation
- Behavioral analysis
- Network Troubleshooting
- CRM Knowledge
- Customer service excellence
- Time Management
- Excellent Communication
- Adaptability and Flexibility
Additional Information
Career Achievements
- Top performer for resolving the over 150 customer support issues in a three month time span.
- Implemented new goal oriented strategies for a team of 7+.
- Reached monthly goals of 75% or higher for most successful in completing client compliants.
- Promoted within 6 months in the correctional field.
Timeline
Critical Time Intervention Specialist (Hybrid)
North Texas Behavioral Health
03.2023 - Current
Program Coordinator (Hybrid)
Integrated Pyschtherapuetic Systems (IPS)
12.2022 - 03.2023
Provider Relations Specialist (Remote)
Blue Cross Blue Shield
08.2020 - 11.2022
Correctional Officer I
Saint Louis City Corrections
09.2018 - 08.2020
Bachelor of Science - Criminal Justice And Criminology
University of Missouri-Saint Louis
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