Jasmine Melancon
Houston
Summary
Resourceful Ground Transportation Monitor with 5+ years of experience in customer service and operational support within fast-paced environments. Demonstrated leadership skills in assisting customers with navigating transportation options, ensuring protocol compliance, and fostering effective communication among team members. Proficient in data entry, analysis, and reporting with a strong dedication to delivering innovative solutions for transportation challenges. Committed to upholding high standards of service and safety, consistently exceeding expectations.
Overview
6
6
years of professional experience
Work History
Ground Transportation Monitor
IMS Logistics
12.2022 - Current
- Help assist and lead customers to proper transportation options to help them get to their desired destination within and outside airport grounds
- Assist customers to taxi services within different airport terminals
- Dispatch taxis to different terminals within the airport by using a computer system and airport dispatching technology
- Monitor taxi drivers to make sure they are properly following taxi service protocols and regulations
- Performing proper and effective communication with co-workers through the use of handheld radios and telephones in order to transport taxis to terminals
- Directing vehicle traffic within terminals, such as passengers, shuttle buses, and ride-share transportations (Uber, Lyft, etc.)
- Engaging with customers to find amiable and appropriate solutions to transportation issues and conflicts
- Proved successful working within tight deadlines and within a fast-paced environment
- Provide customer service by directing customers to desired location within the airport and answering questions
- Perform and maintain reports of any suspicious activities or events from either taxi drivers or customers that go against airport protocols and regulations
- Gaining extensive knowledge in data entry, analysis and reporting
Pizza Cook
Pizza Hut
05.2022 - 12.2022
- Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed
- Prepared ingredients ahead of time to promote efficiency in dish garnishing
- Monitored and maintained clean working areas and cooking surfaces
Restaurant Waitress
Denny's
04.2022 - 05.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
Fast Food Worker
McDonald's
09.2021 - 04.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Brewed coffee and tea and changed out drink station syrups
- Greeted customers promptly and took orders to keep flow of traffic moving
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Reduced customer wait times by quickly operating customer window and sales register
- Completed milkshakes and ice cream desserts for customers
- Accurately operated cash register to process customer payments
Student Worker
SHSU Recreational Sports Center
07.2019 - 08.2021
- Enforced policies such as dress code, behavior and sanitary/safety codes
- Executed janitorial duties, such as sanitizing cardio equipment and dry mopping
- Supervised entryways for security purposes by checking valid IDs
- Retail and customer services (Drinks, Sports Equipment, etc.)
- Worked in team environment to maintain high levels of productivity
- Answered phone calls and routed callers to appropriate personnel
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates
Education
Bachelor of Arts - English
Sam Houston State University
Huntsville, TX05.2021
Associate of Arts - General
Lone Star College System
Kingwood, TX05.2016
Skills
- Work Planning and Prioritization
- Dispatching
- Cashiering
- Inventory Management
- Inbound calls
- Security protocols
- Microsoft Office
- Customer Service
- Typing
- Writing Skills
- Teamwork and Collaboration
- Proofreading
- Adaptability and Flexibility
- Incident reporting
Willing To Relocate
- Spring, TX
- Humble, TX
- Houston, TX
Timeline
Ground Transportation Monitor
IMS Logistics
12.2022 - Current
Pizza Cook
Pizza Hut
05.2022 - 12.2022
Restaurant Waitress
Denny's
04.2022 - 05.2022
Fast Food Worker
McDonald's
09.2021 - 04.2022
Student Worker
SHSU Recreational Sports Center
07.2019 - 08.2021
Bachelor of Arts - English
Sam Houston State University
Associate of Arts - General
Lone Star College System
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