Jasmine Mendez
Laveen village,Az
Summary
Resourceful self-starting professional with over 6 years of operations experience with an exceptional work ethic, bias for action and integrity. High energy and passionate about consistently demonstrating operational excellence at the highest standard.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Manager of Operations
ALDO
01.2023 - Current
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Inventory Control and Quality Assurance
Amazon Robotics
06.2020 - 01.2022
- Daily recordkeeping and reporting to maintain compliance with inventory and quality standards
- Regularly monitoring macro and micro tends based on item history and reporting to the building
- Effective subject matter expert on Amazon Operations policies and procedures
- Frequently supporting the picking team with advanced problem solving and operational experience
- Promptly identified a site wide opportunity to improve safety for robot work-cell associates.
- Enhanced team performance by providing comprehensive training and guidance on best practices in quality control and assurance.
- Increased customer satisfaction through timely resolution of product issues, ensuring adherence to quality standards.
Outbound Ambassador and Problem Solver
Amazon Fulfillment Center
02.2016 - 01.2020
- Cooperated with the Learning department by teaching several certification classes as a learning ambassador
- Regularly performed warehouse operation audits and interpersonal floor quality inspections
- Demonstrated the ability to complete standard work in timely manner, while also being a POC for others
- Innovated a new team division for improved operational workflow, improving accuracy of budget forecasts
- Participant in several change approval processes, along with managing building actions to completion.
- Analyzed and understood situation to develop action plan.
- Managed timely and effective replacement of damaged or missing products.
Integrity Staffing
Phoenix
10.2015 - 02.2016
- Adapted well to changing schedules, long hours and rotating job roles
- Stood out as a team leader and committed to delivering results in various departments (Picking, ICQA, & Pack)
- Effectively earned the trust of others and was recommended for conversion to full-time by management.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2015
Skills
- Proficient in Microsoft Office tools
- Comfortable managing and leading a team
- Experienced with large scale operations with headcounts exceeding 2000 people
- Familiar industry standards for operational safety
- Technically ambitious with occupational software
- Innate ability to develop trust and deliver results
- Recruitment and hiring
- Employee Scheduling
- Sales Strategies
- Customer Service
- Team leadership and coaching
- Opening and closing procedures
- Bank and Safe Deposits
Educationaccomplishments
- Highschool graduate with personal development classes to facilitate passions & ambitions
- Effective teacher and training ambassador for all ages
- First generation American Citizen
- Fluent in both Español and English
- Internationally traveled and cultured
Languages
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
ALDO
01.2023 - Current
Inventory Control and Quality Assurance
Amazon Robotics
06.2020 - 01.2022
Outbound Ambassador and Problem Solver
Amazon Fulfillment Center
02.2016 - 01.2020
Integrity Staffing
Phoenix
10.2015 - 02.2016
High School Diploma -
Camelback High School
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