JASMINE M. GUTIERREZ
SAN FRANCISCO
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. 6+ years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills. Versatile and hardworking driven to improve productivity and customer relations with attention to detail and a professional demeanor. Desire to utilize professional experience and abilities to take on new challenge with an established company.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Uber/Uber Eats
05.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Administrative Assistant
KARA'S CUPCAKES
11.2017 - 03.2020
- Provide a high level of customer service and positively represent the brand by upholding company standards and policies
- Work in corporate office and at satellite bakery locations as needed
- Process high volume of orders and payment on the telephone and coordinate with satellite bakeries for production and pick-up
- Maintain filing system; prioritize tasks.
Hotel Front Desk Clerk
STANYAN PARK HOTEL
03.2015 - 11.2017
- Company Overview: 36 Room Hotel
- Responded to current and prospective guest needs by telephone and in-person
- Scheduled reservations and checked-in individuals, families and groups as required, using Check-In System and Room Master Programs
- Greeted wide variety of walk-in guests and guests upon arrival
- Scheduled special services, when guests inquire; Referred guests to local amenities and venues
- Communicated guest requests and complaints to the appropriate department
- Dealt sensitively with guests undergoing hospital treatment (many guests were patients of the local hospital)
- Worked independently.
- 36 Room Hotel
Part-time Assistant to Owner
BETHLEHEM'S PLACE CHILD CARE
12.2014 - 03.2015
- Assisted with maintaining financial records and billing
- Updated files, audit files to ensure that the appropriate information is in each file
- Light cleaning and maintenance
- Assisted with preparation of meals and serve meals
- Prioritized tasks.
Retail Sales Associate
PARTY CITY
10.2014 - 02.2015
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer telephone calls promptly and in an appropriate manner.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Education
Esthetics - Esthetics Student
SAN FRANCISCO INSTITUTE OF ESTHETICS & COSMETOLOGY
San Francisco, CA01.2021
High School Diploma -
Raoul Wallenberg Traditional High School
San Francisco, CA05.2012
Skills
- Microsoft Office applications
- Punctual
- Customer service-oriented
- Articulate
- Professional phone etiquette
- Excellent communication skills
- Customer and client relations
- Works well under pressure
- Deadline driven
- Types 36 WPM
Timeline
Delivery Driver
Uber/Uber Eats
05.2020 - Current
Administrative Assistant
KARA'S CUPCAKES
11.2017 - 03.2020
Hotel Front Desk Clerk
STANYAN PARK HOTEL
03.2015 - 11.2017
Part-time Assistant to Owner
BETHLEHEM'S PLACE CHILD CARE
12.2014 - 03.2015
Retail Sales Associate
PARTY CITY
10.2014 - 02.2015
High School Diploma -
Raoul Wallenberg Traditional High School
Esthetics - Esthetics Student
SAN FRANCISCO INSTITUTE OF ESTHETICS & COSMETOLOGY
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