Jasmine Miller
Richardson,TX
Summary
Known for strong team collaboration and adaptability to evolving operational needs, leveraging de-escalation skills and problem-solving capabilities.
Overview
11
11
years of professional experience
Work History
Agency Operations Technician
State Farm
Remote
07.2024 - Current
- Guided insurance agents through the complexities of marketing licensing compliance while optimizing policy management processes.
- Achieved increased engagement through successful lead generation campaigns. Enhanced brand recognition with professionally designed business cards. Boosted online presence through strategic social media management.
- Achieved compliance with licensing and authorization standards through effective management of agent and team member training. Streamlined background check processes and system access agreements to enhance operational security. Delivered comprehensive training initiatives that improved overall compliance awareness.
Acquisition Specialist
Mike Homes
Remote
06.2017 - 06.2025
- Hunt, prepare, and close deals, and ensure each transaction is smooth and successful
- Use market trends, comps, data research, site walks, and outreach to assess property value and condition
- Research investment and partnership needs, real estate market and geographical trends, and prepare letters of intent, contracts, and other business administration paperwork as needed for the sale
- Facilitate the contract process by building rapport and overcoming objections with clients
- Act as an intermediary between sellers and buyers to ensure a smooth close
- Utilize the CRM daily to track all necessary contact interaction details and monitor sales process
Sales Associate - Office Manager
Jackson Hewitt
Grapevine, TX
02.2019 - 01.2023
- Optimized operations efficiency by streamlining processes and implementing innovative solutions and de-escalation.
- Perform administrative functions related to the efficient operation of the assigned location to maximize customer service and increase sales.
- Regularly work with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
- Supervise one or more hourly staff members.
- Follow up with all void/hold tax return clients to persuade them to return to the office and file their tax return.
Customer Success Specialist
Wells Fargo
Remote
04.2015 - 02.2019
- Facilitated customer support and resolved moderate to complex inquiries related to financial products and services via phone.
- Executed routine tasks including inquiry response, problem resolution, and delivery of exceptional customer service.
- Facilitated communication with management to clarify directives and escalate complex issues to third-level support as needed.
- Addressed customer issues with professionalism and courtesy to enhance satisfaction.
- Demonstrated empathy while resolving customer issues.
- Facilitated customer assistance over the phone, ensuring efficient service in a high-volume call environment.
- Directed navigation across multiple computer systems to research customer needs and deliver solutions.
Education
No Degree - Real Estate
THE CE SHOP
Richardson, TX04-2025
Skills
- De-escalation
- Problem solving
- Marketing
- Team collaboration
- Decision making
Timeline
Agency Operations Technician
State Farm
07.2024 - Current
Sales Associate - Office Manager
Jackson Hewitt
02.2019 - 01.2023
Acquisition Specialist
Mike Homes
06.2017 - 06.2025
Customer Success Specialist
Wells Fargo
04.2015 - 02.2019
No Degree - Real Estate
THE CE SHOP