Jasmine Mitchell
Riverdale,GA
Summary
Dedicated to providing immediate attention to client needs. Able to demonstrate positive attitude to adapt to any situation. Sharp and accurate in answering questions, offering information and completing task and services. Along with fostering positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
Work History
UNITED STATES AIRFORCE RESERVES
GOVERNMENT
01.2022 - Current
- Adapt to change
- Network through other career fields to make connections
- Answer customers questions and respond to their needs
- Revise customer paperwork
- First call resolutions
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
CHILDCARE ASSISTANT
LEAD PREPARATORY
01.2023 - 01.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Monitored children's progress and identified areas of improvement.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Participated in staff meetings to share ideas, address challenges or concerns, and maintain a cohesive team environment.
INFORMATION TECHNOLOGY ANALYST
XPO
01.2022 - 01.2023
- Customize workflows for various specialties
- Communicated and collaborated with stakeholders to develop elicit detailed business requirements using a variety of techniques to achieve goals
- Operated as liaisons between clients, clinical team, and vendors to troubleshoot technical issues
- Investigated system issues and implemented resolutions to reduce downtime.
- Participated in internal audits regarding quality management system.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Medical Assistant -
Cambridge College of Healthcare & Technology
Atlanta, GANew Manchester High School
Douglasville, GA01.2022
Skills
- Telecommunications
- Microsoft Office
- Google Drive experience
- Charting and Recordkeeping
- Data Entry
- Data Management
- Task Prioritization
- HIPPA Compliance
- Outbound & Inbound Calling
- CRM Systems
- Customer Relationship Management
References
References upon request.
Timeline
CHILDCARE ASSISTANT
LEAD PREPARATORY
01.2023 - 01.2024
UNITED STATES AIRFORCE RESERVES
GOVERNMENT
01.2022 - Current
INFORMATION TECHNOLOGY ANALYST
XPO
01.2022 - 01.2023
Medical Assistant -
Cambridge College of Healthcare & Technology
New Manchester High School