Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jasmine Mitchell

Myrtle Beach,SC

Summary

Dedicated optical professional with strong analytical mindset, talent for team building, leadership, and motivation. Excellent customer relations aptitude and exceptional relationship-building skills. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement. Detail-oriented team player with exceptional organizational skills, capable of effectively managing multiple projects simultaneously while maintaining high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Kroger Stores
06.2017 - 11.2017
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.

Certified Pharmacy Technician (CPhT)

Kroger Stores
11.2017 - 02.2021
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

Pharmacy Technician

Carolina Forest Pharmacy
04.2019 - 07.2021
  • Collaborated with pharmacists to provide high-quality patient care and tailored medications.
  • Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
  • Assisted in the development of new compounding techniques, resulting in innovative treatment options.
  • Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Developed and implemented improvements to pharmacy organization system.

Optical Lab Technician

LensCrafters
07.2021 - 04.2022
  • Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
  • Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
  • Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
  • Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.


Sales Associate

Rack Room Shoes
04.2015 - 06.2017
  • Initiated conversation with customers to determine the level of assistance that was required
  • Prevented store loss by utilizing awareness and attention to detail
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Optical Laboratory Manager

LensCrafters
04.2022 - 04.2024
  • Managed optical lab operations, ensuring timely completion of orders and high-quality results.
  • Implimented quality assurance measures, resulting in a significant decrease in product defects and returns.
  • Streamlined the order fulfillment process, leading to faster turnaround times for customers.
  • Collaborated with sales team to address customer concerns and ensure satisfaction with optical products.
  • Influenced positive workplace culture by promoting open lines of feedback between employees at all levels.

Education

High school or equivalent -

East Rockingham High School
Elkton, VA

Associate of Science -

Blue Ridge Community College
Weyers Cave, VA
12.2018

Skills

  • Customer Service
  • Attention to Detail
  • Reliability
  • Multitasking Abilities
  • Data Entry
  • Document Management
  • Problem-Solving
  • Insurance processing
  • Time Management
  • Organizational Skills
  • Medical Terminology
  • Quality Control Management
  • Optical Lens Knowledge

Accomplishments

  • Achieved Finalist in Lab Olympics by completing manufacturing practices with accuracy and efficiency.
  • Customer Relations - Earned highest marks for customer satisfaction, store-wide.
  • Promoted to Lab Manager after only a year for exceptional performance.
  • Coached our team in the transition to an Urgent Care Lab

Certification

  • South Carolina Board of Pharmacy, 02/01/19, 06/01/19, PHT.50916 PT
  • Pharmacy Technician Certification Board, 08/01/18, 08/01/20, 30081940
  • National Certification

Timeline

Optical Laboratory Manager

LensCrafters
04.2022 - 04.2024

Optical Lab Technician

LensCrafters
07.2021 - 04.2022

Pharmacy Technician

Carolina Forest Pharmacy
04.2019 - 07.2021

Certified Pharmacy Technician (CPhT)

Kroger Stores
11.2017 - 02.2021

Customer Service Supervisor

Kroger Stores
06.2017 - 11.2017

Sales Associate

Rack Room Shoes
04.2015 - 06.2017

High school or equivalent -

East Rockingham High School

Associate of Science -

Blue Ridge Community College

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Jasmine Mitchell