Jasmine Montgomery
Jesmond, Newcastle Upon Tyne,
Summary
Dedicated professional offering 4 years of experience resolving account and service concerns for clients. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Xplor Technologies
09.2023 - Current
- Streamline account handling processes through competent customer service and prompt problem-solving.
- Leverage CRM tools to manage and track customer interactions, ensuring seamless communication across multiple channels.
- Consistently meet KPI targets by implementing strategies to reduce average call handling time without compromising on service quality.
- Participate in cross-functional projects aimed at improving overall company performance and customer experience.
Front of House Team Member
Dacantus Restaurant And Bar
08.2021 - 07.2023
- Developed and maintained effective customer rapport to foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained new staff in front-of-house procedures, customer relations and menu items.
- Used attention to detail to successfully plan and execute over 30 private events of up to 70 people.
- Applied comprehensive knowledge of specialty food and drink items to meet client’s needs and ensure customer satisfaction.
Covid-19 Multi-Skilled Operative
Sodexo
10.2020 - 08.2021
- Handled over 1000 vulnerable customers with care and empathy during the peak number of Covid-19 cases in the North East.
- Carried out difficult conversations with active listening and patience to minimise distress.
- Provided a strong attention to detail and excellent record-keeping abilities to ensure maximum accuracy of results and data.
- Conducted training of new employees to optimize the efficiency of training and processes.
Commercial Assistant
Newcastle University Students Union
09.2018 - 10.2020
- Worked well independently and on a team to navigate tasks efficiently.
- Handled calls promptly and with courteous professionalism.
- Communicated with managers, vendors, and customers to provide immediate solutions to any existing or potential problems as well as pitch service recommendations to management.
Education
Bachelor of Arts - Sociology (2.1)
University of Newcastle
Newcastle Upon Tyne07.2020
Skills
- Verbal and Written Communication
- Ability to Multitask and Prioritize
- Financial Product Knowledge
- Empathetic and Patient
- Solution-Oriented
- Client Rapport-Building
Timeline
Customer Service Advisor
Xplor Technologies
09.2023 - Current
Front of House Team Member
Dacantus Restaurant And Bar
08.2021 - 07.2023
Covid-19 Multi-Skilled Operative
Sodexo
10.2020 - 08.2021
Commercial Assistant
Newcastle University Students Union
09.2018 - 10.2020
Bachelor of Arts - Sociology (2.1)
University of Newcastle
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