Jasmine Montgomery
Miramar,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Front Counter Clerk
Broward County Clerk of Courts
11.2024 - 04.2025
- Maintained a clean and organized workspace, enhancing overall desk appearance and functionality.
- Resolved customer complaints promptly regarding traffic infractions and or misdemeanor tickets.
- Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
Customer Service Representative
Publix At Ives Dairy Crossing
12.2021 - 10.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled cash tenders for regular store purchases, lotto, and Western union.
Customer Service Representative
Inktel Contact Center Solutions
04.2021 - 07.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer calls and emails to answer questions about products and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered calls at a high call volume to place catering orders for customers, making sure to place the order correctly in the system.
- Processed debit and credit card and electronic check payments.
Cashier
Publix At Skylake Mall
07.2020 - 04.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
Cook/Prep Cook
Hard Rock Stadium
04.2018 - 10.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Occasionally, worked as a cashier to help with getting lines to a minimum.
Education
Certification of Veterinarian Assistance (CVA) - Veterinarian Assisting
HCI College
Fort Lauderdale, FLHigh School Diploma -
Williams H Turner Technical Arts High School
10151 NW 19th Ave, Miami, FL 3314706.2020
Skills
- Microsoft Word
- Sales Expertise
- Retail Sales Customer Service
- Active Listening
- Problem-Solving Ability
- Typing Proficiency
- Customer Consulting
- Critical Thinking
- Clerical Support
- Computer Proficiency
- Team Player
- Filing
Timeline
Front Counter Clerk
Broward County Clerk of Courts
11.2024 - 04.2025
Customer Service Representative
Publix At Ives Dairy Crossing
12.2021 - 10.2024
Customer Service Representative
Inktel Contact Center Solutions
04.2021 - 07.2021
Cashier
Publix At Skylake Mall
07.2020 - 04.2021
Cook/Prep Cook
Hard Rock Stadium
04.2018 - 10.2018
Certification of Veterinarian Assistance (CVA) - Veterinarian Assisting
HCI College
High School Diploma -
Williams H Turner Technical Arts High School
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