FORTSLIE Direny
Sunrise,FL
Summary
Executed customer service operations in benefits management, specializing in outbound and inbound calling.
Committed to driving positive outcomes for clients and team members.
Demonstrated proactive learning ability by swiftly mastering new technologies, processes, and environments.
Overview
5
5
years of professional experience
Work History
Front Counter Clerk
Broward County Courthouse
Fort Lauderdale, FL
01.2024 - 02.2026
- Provided exceptional customer service at the front counter, assisting visitors with inquiries and ensuring a welcoming environment.
- Processed court documents efficiently, leading to reduced wait times and improved client satisfaction especially during peak hours.
- Maintained accurate records of transactions and appointments, contributing to effective case management and compliance with court protocols.
- Fostered a welcoming atmosphere at the front counter and on the phone ,Outbound calls, ensuring positive visitor experiences and enhancing overall client satisfaction.
- (2026)
Benefits Specialist/sales Representative
Spectra Force Technologies
Remote
10.2022 - 03.2023
- Streamlined benefits enrollment process, reducing time and enhancing employee engagement in available programs.
- Analyzed employee feedback to enhance benefits offerings, resulting in noticeable gains in program participation and overall engagement.
- Outbound/Inbound calls
Cashier/ Dishwasher
Mc Donald
01.2021 - 01.2022
- Handle cash and credits transactions efficiently using POS system, maintaining accurate cash drawer balance.
- Maintaining a clean and sanitized work and dining area including tables, floors and equipment.
- Stocked Kitchen & service areas
- Drive-Through operations.
Hostess/ Cashier/ Server
Denny’s (Plantation Fl)
04.2021 - 09.2021
- Pre-bussed, cleared, cleaned and reset tables efficiently for new guests.
- Provides 1st good impression, Greets guests warmly, managed waitlist and seated parties appropriately.
- Entered orders on POS system, Prepared/delivered, beverages/desserts, processed cash/credits transactions and took to go orders.
AGENT/sale Representatives
Zabella Insurances & Taxes (Plantation)
09.2020 - 03.2021
- Provided Personalized client consultations, fostering trust and satisfaction, resulting in a loyal customer base. Outbound calls make to customer.
- Processed insurance claims efficiently, minimizing delays and ensuring timely payouts, enhancing client retention.
- Evaluated client needs through detailed assessments, recommending tailored insurance packages that improved coverage satisfaction.
Education
No Degree - Medical Assistant
Florida Career College
MargateNo Degree - Nursing
Broward College
Fort Lauderdale, FLHigh School Diploma -
Coral Springs High School
Coral Springs, FL06.2017
Skills
-Thrives in fast-paced environments
-String verbal and written communication
-Active listening
-Outbound calling and cold calling
- Data Entry and documentation
-Critical thinking/conflict resolution
-Adaptability/Time management
-Microsoft Excel
-Attention to detail
-Abilty to collaborate effectively
Timeline
Front Counter Clerk
Broward County Courthouse
01.2024 - 02.2026
Benefits Specialist/sales Representative
Spectra Force Technologies
10.2022 - 03.2023
Hostess/ Cashier/ Server
Denny’s (Plantation Fl)
04.2021 - 09.2021
Cashier/ Dishwasher
Mc Donald
01.2021 - 01.2022
AGENT/sale Representatives
Zabella Insurances & Taxes (Plantation)
09.2020 - 03.2021
No Degree - Medical Assistant
Florida Career College
No Degree - Nursing
Broward College
High School Diploma -
Coral Springs High School