Jasmine Moore
Akron,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Database Manager
Accurate Staffing
02.2018 - 12.2022
- Operated HMIS & RRU Systems
- Maintained trusted vendor relationships in support of quality data initiatives.
- Clearly assimilated new information to department highlighting specific data needs and actionable insights.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Supervised and trained staff providing leadership and supportive working environment.
Call Center Representative
Summit Racing Equipment
12.2017 - 12.2019
- Inbound phone calls, customer service, order completion/verification, and payment authorization
- Answered average of 96 calls in which addressed customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Direct Support Professional
Echoing Ridge
07.2017 - 11.2019
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Secretary Assistant
Better Business Bureau
12.2016 - 12.2017
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Received and routed business correspondence to correct departments and staff members.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Secretary & IT Administration
Summit County Office of Information Technology
01.2015 - 12.2016
- Provided clerical support to company employees by copying and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Provided onboarding and training for new support staff.
- Completed accurate daily report documents, memos and invoices.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
High School Diploma -
Akron Early College High School (The University of Akron)
No Degree - Associate of Arts
University of Akron
Akron, OH08.2023
Skills
- Complex Problem-Solving
- Data Entry Software
- Production Work
- Accuracy Verification
- Electronic Filing System
- Records Management Systems
- Data Collections
- Research and Data Management
- Clerical Support
- Microsoft Access
- Data Verification
- Operational Efficiency
Timeline
Database Manager
Accurate Staffing
02.2018 - 12.2022
Call Center Representative
Summit Racing Equipment
12.2017 - 12.2019
Direct Support Professional
Echoing Ridge
07.2017 - 11.2019
Secretary Assistant
Better Business Bureau
12.2016 - 12.2017
Secretary & IT Administration
Summit County Office of Information Technology
01.2015 - 12.2016
High School Diploma -
Akron Early College High School (The University of Akron)
No Degree - Associate of Arts
University of Akron
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