Jasmine Moore
Summary
Well-qualified Logistics Specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
9
9
years of professional experience
Work History
Operations Logistics Coordinator
Coyote Logistics
08.2021 - Current
- Present customers with monthly business objectives and quarterly goals.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Operation Coordinator
The Vincit Group
01.2020 - 08.2021
- Work day to day with sales reps and the logistics team by ordering and coordinating shipments of products for customers.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Wireless Account Manager
Cellular Sales
07.2018 - 10.2019
- Handle day to day customers concerns, merchandising, technical support and sales
- Performing opening and closing store duties.
- Increased customer satisfaction by promptly addressing and resolving wireless account issues.
- Developed strong relationships with clients through consistent communication and personalized service.
Customer Service Representative/Lead Rep
T-Mobile
09.2014 - 03.2018
- Taking inbound calls to resolve business owners issues
- Resolved escalated issues, technical support and sales concerns
- Supporting and coaching other representatives.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with clients to ensure a high level of service and ongoing support.
Education
High School Diploma -
Luverne High School
Luverne05.2009
Skills
- Problem Solving
- Conflict Resolution
- Data Analysis
- Transportation Planning
- Technical Support
- Transportation management systems
- Demand planning
- Supply Chain
- Logistics
- SAP
- Freight Experience
- Reports Generation
- Expense Management
- Purchase Orders
- Shipment Tracking
- Problem-Solving
- Transportation Management
- Shipping Documentation
Personal Information
Title: Logistics Specialists
Timeline
Operations Logistics Coordinator
Coyote Logistics
08.2021 - Current
Operation Coordinator
The Vincit Group
01.2020 - 08.2021
Wireless Account Manager
Cellular Sales
07.2018 - 10.2019
Customer Service Representative/Lead Rep
T-Mobile
09.2014 - 03.2018
High School Diploma -
Luverne High School
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