Jasmine Moore
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Universal Representative
PENFED CREDIT UNION
10.2024 - 01.2025
- Ensure that teller cash drawer limits are adhered to in accordance with PenFed's policies and procedures
- Conduct daily balancing of the cash drawer and prepare individual settlement sheets
- Keep precise records of deposits, withdrawals, official checks, point-of-sale transactions, and share drafts
- Maintain knowledge of PenFed’s products and services such as membership, checking, credit cards, loans, etc
- Assist with the daily balancing and closing out of the branch
- Utilize sales techniques to uncover member needs and match to the credit union products and services
- Identify sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions
Bank Teller
Wells Fargo
01.2019 - 09.2024
- Used good cash-handling skills and attention to detail to maintain a balanced cash box
- Updated customer accounts with new balances, payment, and transfer information
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Monitored customer transactions to detect, address, and report signs of fraud
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Counted items, recorded amounts, documented serial numbers, and signed and dated receipts and manifests
Customer Service Associate
Lowe’s Home Improvement
11.2017 - 01.2019
- Responded to customer calls and emails to answer questions about products and services
- Advised customers on the status of merchandise ordered and arranged for pickup and delivery
- Completed sales payments, refunds, and exchanges and issued store credit
- Prepared order sheets and sent out invoices and statements for payments due
- Counted and reconciled cash-drawer discrepancies prior to or following each shift
Education
Business Management -
Southern crescent technical college
01.2021
Skills
- Excellent time management skills
- Customer relationship development
- Cash counting
- Sales expertise
- Sales Targets Achievement
- Product knowledge
- Financial reporting
- Problem-solving
- Sales techniques
- Financial Services Knowledge
Timeline
Universal Representative
PENFED CREDIT UNION
10.2024 - 01.2025
Bank Teller
Wells Fargo
01.2019 - 09.2024
Customer Service Associate
Lowe’s Home Improvement
11.2017 - 01.2019
Business Management -
Southern crescent technical college