Alisha Perelez
Augusta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Universal Representative
Pentagon Federal Credit Union
09.2023 - 01.2024
- Monitored and verified suspicious activity on customer accounts.
- Promoted bank products by identifying customer needs, increasing sales opportunities for the branch.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed high-volume transactions with precision, minimizing errors and maintaining cash drawer accuracy.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
California Dreaming
06.2023 - 10.2023
- Take care of guest needs, take cash payments, keep up sidework
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front of house manager/Server/Bartender/Trainer
California Dreaming
03.2013 - 10.2023
- Achieved rapid career progression, attaining promotions in an accelerate time frame, ensures the client receives a warm welcome and that service runs smoothly, supervise and co-ordinate the entire front of house team
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Performed cash handling activities and secured nightly bank deposits.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender/Server
Smoke Justis
02.2019 - 11.2022
- Knowledge of Bourbon, work in a high pace bar and restaurant, keep a positive attitude when under pressure, private bourbon tastings with food pairing
Education
Pharmacy Tech -
Palmetto Tech
Augusta, GANorthview High School
Dothan, AL06.2006
Skills
- Demonstrated exceptional customer service skills through effective communication
- Proficient in providing top-tier customer service
- Excellent in planning and prioritizing
- Team player
- Out-of-the-box and strategic thinker
- Ability to work under pressure and meet crucial deadlines
- Tact and discretion, for dealing with confidential information
- Self-motivated and thrives to learn new skills
- Ability to work with little supervision and effectively handle multiple projects
- Team Leadership
- Pleasant and Personable
- Relationship Building
- Attention to Detail
References
- Clay McCullars, Client Solutions Executive 3, AT&T Business, Cm146s@att.com
- Emily Hudspeth, Customer Service, Cooperate tools INC, EmilyHudspeth@coopratetools.com
- Benjamin Long, Senior GEOINT Analyst, Government contractor, Benjaminlonf@gmail.com
Timeline
Universal Representative
Pentagon Federal Credit Union
09.2023 - 01.2024
Server
California Dreaming
06.2023 - 10.2023
Bartender/Server
Smoke Justis
02.2019 - 11.2022
Front of house manager/Server/Bartender/Trainer
California Dreaming
03.2013 - 10.2023
Pharmacy Tech -
Palmetto Tech
Northview High School