JASMINE MOORE
Milwaukee
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any field. Self-sufficient in identifying solutions to problems to bring a successful resolution. Along with exceptional multitasking skills, working great under stress, and in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Versiti Blood Center of Wisconsin
07.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Warehouse Worker
Amazon
01.2021 - 07.2022
- Completed over quota amount of customer orders each day in a fulfillment warehouse setting
- Kept warehouse stations and equipment in good working order in accordance with safety requirements
- Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 50lbs and maintaining stamina
- Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted time sensitive audits to uncover and address any discrepancies
Medical Receptionist
Alliance ENT & Hearing Center
08.2020 - 01.2021
- Was in charge of office logistics, which included scheduling appointments, keeping files, and collecting payments
- Was in charge of a multi-line phone system and was in charge of greeting all patients
- Kept the waiting room neat and organized at all times by stacking magazines, removing trash, and overseeing sanitization
- Communicated with all of the practice's partners, including doctors, nurses, technicians, and medical assistants
Customer Service Representative
Don Jacobs Toyota
02.2020 - 08.2020
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Answered customer calls promptly to avoid long wait times on hold
- Aided sales associates by providing knowledgeable assistance with a variety of issues
Shift Supervisor
Starbucks
10.2019 - 07.2020
- Delegated tasks to take advantage of individual abilities and meet expected demands
- Was in charge of supervising, coaching, and evaluating employees on my shift
- Assisted the store manager in executing store operations during scheduled shifts
- Finished the store's opening and closing procedures, which included setting up registers and checking inventory
Barista Trainer
Meijer
03.2019 - 09.2019
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Improved customer service by training employees, overseeing operations, and promptly resolving issues
Sales/Logistics Associate
Nordstrom
10.2017 - 01.2019
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
- Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets
- Printed tickets, gathered supplies, and packed packages under pressure
- Used agile work methods to ensure that projects were completed quickly and successfully
- Oversaw the loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Looked for industry trends on social media and through online sources
- Assisted customers by using the company system to locate merchandise at other locations, as well as coordinating shipments and deliveries
Bank Teller
U.S. Bank
10.2016 - 10.2017
- Logged cashier's checks and other transactions to keep account records accurate
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Greeted customers with enthusiasm and provided dedicated service throughout the transaction, increasing bank satisfaction ratings
- Maintained strict financial controls by keeping funds secure and transferring funds accurately
Education
Liberal Arts and Sciences - Some college (No degree)
Milwaukee Area Technical College Downtown Milwaukee Campus
Milwaukee, WIHuman Resources Management - Some college (No degree)
Bryant & Stratton College
Wauwatosa, WISkills
- Safety and compliance
- Order picking and processing
- Customer-oriented
- Staff management
- Stock management
- Patient care
- Specimen handling
- Order of draw
- Venipuncture
Timeline
Phlebotomist
Versiti Blood Center of Wisconsin
07.2023 - Current
Warehouse Worker
Amazon
01.2021 - 07.2022
Medical Receptionist
Alliance ENT & Hearing Center
08.2020 - 01.2021
Customer Service Representative
Don Jacobs Toyota
02.2020 - 08.2020
Shift Supervisor
Starbucks
10.2019 - 07.2020
Barista Trainer
Meijer
03.2019 - 09.2019
Sales/Logistics Associate
Nordstrom
10.2017 - 01.2019
Bank Teller
U.S. Bank
10.2016 - 10.2017
Liberal Arts and Sciences - Some college (No degree)
Milwaukee Area Technical College Downtown Milwaukee Campus
Human Resources Management - Some college (No degree)
Bryant & Stratton College
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