Jasmine Moore
Blue Island,IL
Summary
Dynamic customer care professional with extensive experience at RM Lucas, excelling in order management and process improvement. Skilled in SAP and CRM systems, I effectively resolve issues and enhance customer satisfaction. Proven ability to communicate proactively and collaborate across teams, consistently achieving departmental metrics and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Customer Care Rep/Order Entry
RM Lucas
Alsip, IL
01.2022 - Current
- Manage customer inquiries, process orders, and resolve issues promptly, ensuring high customer satisfaction
- Assume the role of Customer Account Manager, handling new orders, quote requests, expedite requests, change orders, RMA requests, and accounting inquiries
- Proactively communicate delivery and quality issues to customers and work with internal teams to find solutions
- Capture the status of open orders and identify any issues related to quality, delivery, or customer requirements, ensuring timely communication across teams
- Act as the voice of the customer in SIOP (Sales, Inventory, Operations, and Production) meetings, addressing any supply chain or operational issues affecting order timelines
- Serve as a liaison between customers and operations, identifying past-due orders and collaborating with operations to provide accurate delivery dates
- Monitor and achieve department metrics, consistently meeting deadlines in a process-driven environment while maintaining accountability
Customer Loan Advocate
Speedy Cash
Chicago, IL
06.2018 - 01.2022
- Managed daily store operations, including balancing cash drawers and ensuring proper equipment functionality
- Assisted over 75 customers per day by addressing inquiries, resolving issues, and offering personalized product recommendations to meet their financial needs
- Educated clients on financial products and services, providing a comprehensive overview of loan terms, rates, and payment schedules
- Conducted financial assessments, including credit and property evaluations, to determine loan eligibility, ensuring compliance with company guidelines and industry regulations
- Processed loan applications, verifying documentation and ensuring accurate record-keeping for all customer accounts
- Managed loan payment processing, handling both regular and overdue payments while maintaining accurate records of all transactions
- Collaborated with the collections department to address overdue accounts, working with customers to develop solutions and ensuring timely repayment
Customer Service Representative
Walmart
Evergreen Park, IL
08.2013 - 06.2018
- Provided excellent customer service by answering inquiries, resolving complaints, and assisting with product returns and exchanges
- Managed a high volume of customer interactions, both in-person and over the phone, ensuring timely and effective resolutions
- Assisted with stocking and organizing merchandise on the sales floor to ensure store inventory was well-maintained and accessible for customers
- Processed sales transactions, handled cash, and ensured all payments were accurately recorded and reconciled
- Supported the training of new employees, ensuring they were knowledgeable about store policies, product details, and customer service standards
- Worked collaboratively with team members to achieve store goals, enhance customer experiences, and maintain a positive store environment
- Assisted in executing store promotions and markdowns, ensuring customers were aware of sales and discounts
Education
High School Diploma -
Bronzeville Scholastic Institute
Chicago, IL05-2013
Some College (No Degree) - Business Management
Olive Harvey College
Chicago, ILSkills
- SAP & Order Processing Systems
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data Entry and Reporting
- Process Improvement
- Order Management and Tracking
- Customer Relationship Management (CRM) Systems
References
References available upon request.
Timeline
Customer Care Rep/Order Entry
RM Lucas
01.2022 - Current
Customer Loan Advocate
Speedy Cash
06.2018 - 01.2022
Customer Service Representative
Walmart
08.2013 - 06.2018
High School Diploma -
Bronzeville Scholastic Institute
Some College (No Degree) - Business Management
Olive Harvey College
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