Yolanda Reed
Van Buren,OH
Summary
Dependable, hardworking and Detail-oriented team player with organizational skills. Seeks a position that offers Challenges with the opportunity to grow and utilize my skills and to learn new ones.
Overview
15
15
years of professional experience
Work History
Customer Service/ Order Entry Rep
Carhartt, Inc.
Dearborn, MI
09.2014 - Current
- Provided exceptional customer service by addressing inquiries, resolving concerns, and offering assistance throughout the ordering process.
- Run Reports and enter replacements orders for consumers.
- Enters faxed and emailed orders. And, Special orders such as Irr's, Closeouts and Free of Charge.
- Assist's training employees on proper order entry procedures, contributing to overall team performance improvements.
- Collaborates effectively with team members to address discrepancies or issues in orders, resulting in quick resolution.
- Contributed to increased sales through proactive upselling efforts during order placement.
Customer Service/ Order Entry
I Vantage (Carhartt)
10.2010 - 09.2014
- Data entry, Outbound calls
Vendor Analyst
Aerotek (Quicken Loans)
- 10.2010
- Inbound and outbound calling
- Verified Insurance.
Customer Service Representative
Office Team (Carhartt)
09.2009 - 02.2010
- Data entry, Outbound Calls
Education
WCCC District
Detroit, MISkills
- SAP, Software: Window 365 Win10 Win95, Win98, WinXP, Word, Excel Access, PowerPoint, Outlook, Production, Power church Plus8 (Accounting Software), and Assist 50 Churchsoft
References
Available upon request
Timeline
Customer Service/ Order Entry Rep
Carhartt, Inc.
09.2014 - Current
Customer Service/ Order Entry
I Vantage (Carhartt)
10.2010 - 09.2014
Customer Service Representative
Office Team (Carhartt)
09.2009 - 02.2010
Vendor Analyst
Aerotek (Quicken Loans)
- 10.2010
WCCC District