Jasmine Morcelo
Quincy,MA
Summary
Results-driven railroad professional with experience in onboard service, employee support, and operational problem solving. Known for strong communication, mentoring, and calm response to service disruptions, staffing needs, and customer concerns. Focused on safe, reliable, high-quality passenger service.
Overview
3
3
years of professional experience
Work History
Acting ARASA Supervisor - COACH CLEANERS
Amtrak
Springfield, Massachusetts
10.2025 - Current
- Evaluated equipment and train cleanliness to ensure adherence to Amtrak standards and S&I SOP, contributing to overall operational safety.
- Provided regular safety briefings to support railroad compliance at shift start and during changing conditions.
- Reported safety concerns and equipment defects through proper channels while coordinating with Mechanical Department.
- Managed supply ordering and housekeeping tasks to ensure safety and efficiency in workspace operations.
- Monitored employee hours to ensure accurate payroll processing, so all employees received correct pay.
- Kept accurate records for employee performance, attendance, leave requests, and disciplinary actions through email and TDRS for ARASA supervisors.
- Supported employees and supervisors by covering multiple locations, including SPG,NHV and BOS.
Acting Onboard Service Manager
Amtrak
Boston, MA
09.2025 - Current
- Guided and supported LSAs to enhance service delivery.
- Tracked employee performance through onboard observations, identifying improvement areas and growth opportunities to foster development.
- Scheduled employee training sessions to build job knowledge and support professional development.
- Addressed staffing needs, employee concerns, operational issues, and service-related problems in 24-hour railroad operations to ensure smooth operations.
- Tracked customer complaints and escalated to higher management.
- Worked with other crew bases to maintain consistency in operational standards.
- Observed management practices, learned interview techniques, and assisted with new hire orientations.
Lead Service Attendant
Amtrak
Boston, Massachusetts
03.2024 - Current
- Provided quality service to passengers during fast-paced 24/7 railroad operations, creating positive onboard experiences.
- Assisted passengers during service disruptions and delays, providing timely updates and maintaining service quality.
- Collaborated with coworkers to uphold safety standards and ensure smooth onboard operations.
- Processed cash transactions and managed Amtrak bank funds, ensuring compliance with company procedures.
- Followed FDA food safety guidelines for food handling and sanitation compliance.
- Adapted to scheduling changes as extra board employee.
Education
Cosmetology -
Toni&Guy Hairdressing Academy
Worcester01-2021
High School Diploma -
Leominster High School
Leominster, MA05-2020
Skills
- Safety compliance
- Customer service
- Team leadership
- Coaching and mentoring
- Conflict resolution
- Problem solving
- Financial management
- Cash handling
- Point of sale
- Verbal and written communication
- Results-driven
Timeline
Acting ARASA Supervisor - COACH CLEANERS
Amtrak
10.2025 - Current
Acting Onboard Service Manager
Amtrak
09.2025 - Current
Lead Service Attendant
Amtrak
03.2024 - Current
Cosmetology -
Toni&Guy Hairdressing Academy
High School Diploma -
Leominster High School