Jerry Copeland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Acting Transportation supervisor
City of Gainesvillle Regional transit system (RTS)
Gainesville, FL
12.2016 - Current
- Monitored compliance with local, state, and federal transportation regulations.
- Facilitated communication between staff, drivers, and management teams.
- Resolved customer inquiries and complaints regarding transit services promptly.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Collaborated with other departments within the organization to ensure smooth coordination between teams.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
Transit Operator
City of Gainesville Regional Transit System ( RTS)
Gainesville, FL
05.2015 - Current
- Operated transit buses safely along designated routes throughout the city.
- Assisted passengers with boarding, disembarking, and navigating the transit system.
- Maintained accurate records of passenger counts and fare collections during shifts.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Ensured compliance with safety regulations and company policies at all times.
- Resolved passenger inquiries and concerns to enhance overall customer experience.
- Conducted routine vehicle inspections for safety and reliability before each shift.
- Collaborated with team members to improve service efficiency and punctuality standards.
- Collected fares from passengers, issued transfers, and provided change when needed.
- Reported any incidents or accidents to dispatchers immediately upon occurrence.
- Responded quickly to emergency situations such as medical emergencies or hazardous road conditions.
- Notified dispatch of any mechanical issues that arose during operation.
- Performed pre-trip inspections on vehicle before beginning shift to ensure it is safe for operation.
- Adhered to time schedules for pick up and drop off locations along assigned route.
- Maintained safe driving habits to protect property and general public on roadways.
- Regulated vehicle speed and stoppages to meet expected schedules.
- Maintained passenger safety by reporting delays, mechanical issues, and emergencies.
- Promoted rider satisfaction by providing accurate information regarding fares and schedules while answering questions from riders.
- Completed daily shift reports, noting incidents, and other key information for professionals.
Education
MBA - Management Business
Colorado Technical University
Colorado Springs, CO 02.2014 - 05.2017
Master of Science - Management Science
Colorado Technical University
Colorado Springs, CO 03.2010 - 05.2013
Skills
- Compliance monitoring
- Operational coordination
- Routing optimization
- Driver performance evaluation
- Customer service
- Vehicle inspection
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Customer feedback resolution
- Dispatch operations
- Accident / incident reports
- Transportation regulations
- Operations support
- Compliance standards
- Safety compliance
- Driver supervision
- Assisting customers
- Transportation software
- Road safety
- Incident reporting
- Dispatching procedures
Timeline
Acting Transportation supervisor
City of Gainesvillle Regional transit system (RTS)
12.2016 - Current
Transit Operator
City of Gainesville Regional Transit System ( RTS)
05.2015 - Current
MBA - Management Business
Colorado Technical University
02.2014 - 05.2017
Master of Science - Management Science
Colorado Technical University
03.2010 - 05.2013