Jasmine Mozena
Pleasant Hill
Summary
Hardworking manager with a proven track record of over three years of management experience, excelling in performance management and customer satisfaction. I love problem solving, as well as optimizing workflow and developing strategies that enhance efficiency. I am very eager to learn and adapt to all situations and communities.
Overview
4
4
years of professional experience
Work History
Manager
Club Pilates
Ankeny
03.2024 - Current
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager
Stacey's Bridal
Urbandale
02.2022 - 03.2024
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- I created a work schedule for each employee and verified that vacation requests would not interfere.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Animal Care Technician
American Rescue League
Des Moines
08.2021 - 01.2022
- Observed animal behavior closely in order to identify any potential health issues or other problems requiring attention.
- Conducted daily rounds to check the health status of each animal in assigned areas.
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
- Cleaned cages, kennels, runs, toys, dishes on a regular basis using appropriate disinfectants and cleaning agents as directed by supervisor.
- Prepared food items for various species according to established guidelines and diets.
Education
High School Diploma -
K-12 Online Schooling
05-2021
Skills
- Performance management and compliance
- Shift scheduling
- Task delegation
- Customer satisfaction and reporting
- Workflow optimization and resolution
- Team leadership and training
- Time management and communication
- Problem solving and decision making
- Sales management and development
References
References available upon request.
Timeline
Manager
Club Pilates
03.2024 - Current
Manager
Stacey's Bridal
02.2022 - 03.2024
Animal Care Technician
American Rescue League
08.2021 - 01.2022
High School Diploma -
K-12 Online Schooling