Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Narcisse

Carencro,LA

Summary

Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.

Overview

11
11
years of professional experience

Work History

Claims Representative

Beyond Finance/Five Lakes Law Group
02.2022 - Current
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.

Healthcare Customer Service Representative

Continuum Global Solutions
04.2019 - 01.2022
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

IET Specialist

South Lousiana Community College
07.2014 - 01.2019
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Conducted comprehensive competitor analysis to inform strategic decisions.

Education

Master of Science - Health Promotion & Wellness

University of Louisiana
Lafayette, LA
05-2017

Bachelor of Science - Exercise Science

University of Louisiana At Lafayette
Lafayette, LA
05-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft office
  • Insurance claims review
  • Claims investigation
  • Data analysis
  • Team collaboration
  • Interpersonal communication
  • Settlement negotiation
  • Time management
  • Microsoft Excel
  • Attention to detail

Timeline

Claims Representative

Beyond Finance/Five Lakes Law Group
02.2022 - Current

Healthcare Customer Service Representative

Continuum Global Solutions
04.2019 - 01.2022

IET Specialist

South Lousiana Community College
07.2014 - 01.2019

Master of Science - Health Promotion & Wellness

University of Louisiana

Bachelor of Science - Exercise Science

University of Louisiana At Lafayette

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