JASMINE NEUBAUER
Altoona,IA
Summary
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Appraisal Manager
Nationwide Appraisal Network
Tampa, FL
03.2023 - Current
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolve escalated complaints and answer questions regarding policies and procedures
- Respond quickly to meet customer needs and resolve problems
- Maintain familiarity with all appraisal form types including alternative valuation form types (Property Data Reports, Value Inspections, AVMs, etc)
- Handling an appraisal dashboard of 300+ appraisal requests from beginning to end
TEAM LEAD
INCENTER APPRAISAL MANAGEMENT
08.2021 - 02.2023
- Communicated effectively with internal groups to resolve urgent or escalated issues, resulting in low resolution time
- Consistently received praise from executive management for timely responses on high-priority items.
- Reviewed completed work of my team to verify consistency, quality and conformance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Trained new staff in relevant processes and procedures.
VENDOR RELATIONS MANAGER
NATIONWIDE APPRAISAL NETWORK
04.2018 - 08.2021
- Routinely updated clients, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status
- Trained and mentored new and existing employees on workflow management and customer relationship management
- Conducted yearly performance reviews and established goals, increasing efficiency by 10%
SR PLASMA TECHNICIAN
BIOLIFE PLASMA SERVICES
10.2016 - 04.2018
- Assisted an average of 100+ customers per day while providing prompt customer support with a professional, friendly, and patient attitude
- Completed customer profiles and input sensitive data
- Trained 15 new hires on company-specific policies, procedures, and compliance guidelines.
Education
HIGH SCHOOL DIPLOMA -
SAYDEL HIGH SCHOOL
05.2015
Skills
- Customer Satisfaction
- Customer Retention
- Account Management
- Market Understanding
- Escalation Management
- Project Management
- Communication
- Emotional Intelligence
- Training
- Team-working
- Negotiation
- Persuasion
- Influence
- Problem Solving
- Conflict Resolution
- Transparency
- Relationship Building
- Active Listening
- Attention to Detail
Websites
Timeline
Appraisal Manager
Nationwide Appraisal Network
03.2023 - Current
TEAM LEAD
INCENTER APPRAISAL MANAGEMENT
08.2021 - 02.2023
VENDOR RELATIONS MANAGER
NATIONWIDE APPRAISAL NETWORK
04.2018 - 08.2021
SR PLASMA TECHNICIAN
BIOLIFE PLASMA SERVICES
10.2016 - 04.2018
HIGH SCHOOL DIPLOMA -
SAYDEL HIGH SCHOOL
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