Jasmine Nofal
Williamsburg
Summary
Highly organized and dependable, excels at effectively managing multiple priorities while maintaining a positive attitude. Always willing to go the extra mile and take on additional responsibilities to ensure the success of the team and achieve collective goals. With a strong commitment to efficiency and a proactive approach, dedicated to delivering exceptional results in any task or project undertaken.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Pak & Ship
02.2025 - Current
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
- Initiated proof of delivery documents to trace lost shipments.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Processed cash, check and credit card payments.
- Operated cash register to accurately complete customer financial transactions.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth truck rental process for customers.
- Prepared copies, sent/received faxes per customer request.
Customer Service Representative
American Pride Automotive
01.2024 - 08.2024
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Utilized company software systems accurately for appointment scheduling, invoicing, and data entry, ensuring proper record-keeping and financial tracking.
- Performed quality control inspections on completed work orders before returning vehicles to customers, ensuring all repairs met high standards of excellence.
- Processed customer payments
Cashier
Fresh Market
08.2023 - 12.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Banquet Captain
Ford's Colony Country Club
04.2023 - 08.2023
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
- Led team meetings to discuss upcoming events, assign roles, and set expectations.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
Inbound Call Center Representative
Smithfield Foods
10.2022 - 12.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
- Supported other departments as needed during peak periods or staff shortages, showcasing adaptability and versatility across various tasks.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Banquet Captain
Colonial Williamsburg Hotels
07.2021 - 05.2022
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Member Service Representative
Baylands Family Credit Union
04.2021 - 06.2021
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Contract Administrator
Bluegreen Vacations
04.2019 - 08.2020
- Efficiently and accurate preparation of contract documents for all product types including Club sales, Samplers, equity trades, owner reloads, downgrades, and conversions
- Reviewed documents with new owners and ensured signatures were captured where necessary
- Reinforced the sale with positive, enthusiastic presentation of closing. Answered questions in a confident, competent manner. Provided new owners with an understanding and a realistic expectation of ownership
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
Lead In-room Dining Attendant
Colonial Williamsburg Hotels
10.2017 - 02.2019
- Ensured accuracy of orders by double-checking items before delivery, resulting in fewer guest complaints.
- Assisted in training new In-Room Dining Attendants, sharing best practices for efficient service and positive guest interactions.
- Enhanced guest satisfaction by promptly delivering in-room dining orders with exceptional presentation and attention to detail.
- Maintained inventory levels for in-room dining amenities, reducing shortages and ensuring timely replenishment when necessary.
- Managed multiple simultaneous orders while maintaining composure under pressure, resulting in consistent high-quality service delivery.
- Collaborated with housekeeping staff to ensure guest rooms were cleared promptly after dining completion, enhancing overall hotel cleanliness standards.
- Contributed to a seamless room service operation through effective communication with team members, kitchen staff, and front office personnel.
Vehicle Sales & Leasing Consultant
Williamsburg Honda/Hall Acura
02.2016 - 01.2017
- Increased vehicle sales by effectively communicating key features and benefits to potential clients.
- Developed strong relationships with customers for repeat business and referrals.
- Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
- Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
- Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
- Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
Banquet Captain/Acting Outlet Manager
Kingsmill Resort & Spa
06.2012 - 02.2016
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Education
No Degree - Business
Thomas Nelson Community College
Williamsburg, VA09-2027
Diploma - General Studies
Bruton High School
Williamsburg, VA06.2002
Skills
- Energetic & enthusiastic ; Adapts fluidly to increased responsibilities & new environments
- Ability to set effective priorities and meet operational goals & deadlines
- Excellent interpersonal & communication skills at all levels
- Proficient in multitasking
- Meticulous attention to detail
- Workflow management
- Proficient in both verbal and written communication
- Contract negotiation
- Contract evaluation and modifications
- Contract management
- Logical assessment
- Strategic planning
Certification
Licensed Property & Casualty Producer-State of VA
Notary Public - State of VA
Timeline
Shipping Clerk
Pak & Ship
02.2025 - Current
Customer Service Representative
American Pride Automotive
01.2024 - 08.2024
Cashier
Fresh Market
08.2023 - 12.2023
Banquet Captain
Ford's Colony Country Club
04.2023 - 08.2023
Inbound Call Center Representative
Smithfield Foods
10.2022 - 12.2022
Banquet Captain
Colonial Williamsburg Hotels
07.2021 - 05.2022
Member Service Representative
Baylands Family Credit Union
04.2021 - 06.2021
Contract Administrator
Bluegreen Vacations
04.2019 - 08.2020
Lead In-room Dining Attendant
Colonial Williamsburg Hotels
10.2017 - 02.2019
Vehicle Sales & Leasing Consultant
Williamsburg Honda/Hall Acura
02.2016 - 01.2017
Banquet Captain/Acting Outlet Manager
Kingsmill Resort & Spa
06.2012 - 02.2016
No Degree - Business
Thomas Nelson Community College
Diploma - General Studies
Bruton High School
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