Jasmine Nunez
Camden,NJ
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at El Conuco Restaurant & Lounge. Expert in staff training and development, and adept in business administration, I significantly raised service standards and reduced discrepancies. Skilled in team motivation and customer relations, my strategies ensured a noticeable improvement in operational efficiency and client retention.
Overview
16
16
years of professional experience
Work History
Head Assistant Manager
El Conuco Restaurant & Lounge
06.2021 - 03.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased customer satisfaction by implementing efficient service and sales strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Patient Financial Counselor
R1 Rcm
01.2014 - 11.2015
- Implemented patient follow-up system to address billing questions, leading to decrease in patient complaints.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
Studen Loan Consultant
MRS Associates
07.2010 - 02.2011
- Increased client retention through exceptional customer service and timely follow-ups on inquiries.
- Educated clients on federal loan programs, guiding them towards informed decisions about their finances.
- Reduced client default rates by proactively monitoring progress and offering ongoing support.
- Conducted thorough analyses of borrowers'' financial situations to determine optimal strategies for managing student loans.
Credit Card Collection Agent
MRS Associates
04.2008 - 04.2010
- Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
- Delivered comprehensive training programs to new hires, fostering a strong foundation in collections best practices from day one on the job.
- Boosted team productivity with efficient time management, multitasking, and prioritization of tasks.
- Collaborated closely with credit analysts to review account status, sharing insights on payment trends and risk factors.
- Improved debt recovery rates by implementing effective collection strategies and maintaining clear communication with customers.
- Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
Education
High School Diploma -
Camden County Vocational School
Pennsauken, NJ06.2006
Skills
- Team building expertise
- Staff Training and Development
- Decision-making capabilities
- Sales proficiency
- Team motivation
- Recruitment and hiring
- Employee Scheduling
- Staff Supervision
- Business Administration
- Employee performance evaluation
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Head Assistant Manager
El Conuco Restaurant & Lounge
06.2021 - 03.2024
Patient Financial Counselor
R1 Rcm
01.2014 - 11.2015
Studen Loan Consultant
MRS Associates
07.2010 - 02.2011
Credit Card Collection Agent
MRS Associates
04.2008 - 04.2010
High School Diploma -
Camden County Vocational School