JASMINE OSBORNE
LAS VEGAS
Summary
Customer service professional with extensive expertise in banking, video moderation, and front office management. Demonstrates exceptional skills in client satisfaction, digital banking solutions, and content moderation, ensuring safety and privacy on online platforms. Adept at enhancing customer experiences and driving technological adoption, with a strong focus on delivering personalized and empathetic service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Representative
NYU Langone Health
03.2025 - Current
- Facilitate patient registration and insurance verification processes to enhance access to healthcare services.
- Manage appointment scheduling, ensuring optimal patient flow and minimal wait times.
- Collaborate with clinical staff to resolve patient inquiries and improve service delivery.
- Streamlined check-in procedures by implementing electronic health record systems for efficiency.
BANKING SPECIALISTS
Founder (USAA)
04.2023 - 01.2025
- Handled customer inquiries and transactions, achieving high client satisfaction and loyalty.
- Managed complex banking transactions and resolved customer issues, driving client satisfaction and retention through personalized service and expert financial guidance.
- Analyzed customer financial profiles to recommend tailored banking solutions, enhancing account security and optimizing financial performance for diverse clientele.
- Pioneered digital banking initiatives, educating clients on new technologies and significantly increasing adoption rates of online and mobile banking services.
- Provided empathetic support during complex financial situations, guiding clients through account restructuring and debt management to achieve financial stability.
- Developed and executed digital banking workshops, driving adoption of online services and enhancing customer digital literacy across diverse age groups.
RECEPTIONIST
SPS GREF (Amazon)
09.2023 - 12.2023
- Orchestrated complex travel arrangements and maintained meticulous records, optimizing office expenses and resource allocation.
- Cultivated a welcoming environment, addressing diverse visitor needs and facilitating smooth interactions between guests and staff.
- Coordinated seamlessly with various departments, ensuring effective information dissemination and fostering a cohesive work atmosphere.
- Managed front desk operations, ensuring efficient visitor flow and maintaining secure access protocols for a high-traffic office environment.
- Revamped appointment scheduling process, significantly reducing wait times and improving overall client satisfaction.
- Introduced digital check-in system, modernizing visitor management and enhancing security measures for the organization.
REMOTE-VIDEO OPERATOR
TELUS International
03.2020 - 04.2023
- Conducted thorough video content moderation, ensuring compliance with platform guidelines and enhancing user safety. Developed efficient screening processes.
- Analyzed video content for guideline adherence, implementing refined screening protocols to bolster user safety and platform integrity.
- Meticulously evaluated video submissions, ensuring strict adherence to platform guidelines and fostering a safer online environment.
- Streamlined video content moderation processes, enhancing platform integrity and user safety through refined screening protocols and meticulous evaluation.
- Optimized content review efficiency, significantly reducing turnaround time while maintaining high accuracy in enforcing platform guidelines.
REMOTE-CUSTOMER SERVICE REPRESENTATIVE
Source point Mortgage
09.2021 - 02.2022
- Managed high-volume customer inquiries, resolving complex issues efficiently. Consistently exceeded service targets, improving customer satisfaction rates.
- Meticulously documented customer interactions, ensuring accurate record-keeping. Identified recurring issues.
- Pioneered new approach to handling escalated cases, reducing resolution time. Developed comprehensive FAQ resource, empowering customers with self-service options.
- Streamlined customer inquiry process, reducing average response time. Implemented data-driven solutions for recurring issues, enhancing overall service efficiency.
- Consistently surpassed service targets, driving substantial improvements in customer satisfaction rates through efficient issue resolution.
- Provided empathetic, solution-oriented support for diverse customer needs. Consistently surpassed service targets, driving substantial improvements in satisfaction rates.
CARE PROVIDER
In Home Caregiver
05.2008 - 07.2020
- Provided compassionate in-home care, enhancing clients' quality of life through personalized assistance and emotional support.
- Delivered personalized care, fostering independence and enhancing daily living for clients.
- Implemented tailored support plans, improving overall well-being.
- Meticulously managed medication schedules, dietary needs, and personal hygiene routines. Maintained accurate records, ensuring continuity of care.
- Coordinated with healthcare professionals to optimize client care plans. Facilitated communication between families and medical teams for holistic support.
- Developed creative solutions to enhance clients' mobility and comfort. Introduced adaptive techniques, significantly improving their quality of life.
FRONT DESK AGENT
Homewood Suites by Hilton
03.2019 - 12.2019
- Streamlined check-in/out processes, enhancing guest satisfaction and reducing wait times. Resolved complex issues swiftly, ensuring positive experiences.
- Fostered teamwork to deliver seamless check-in/out processes. Addressed guest concerns promptly, maintaining high satisfaction levels and positive reviews.
- Implemented creative solutions to streamline guest services. Developed efficient problem-solving strategies, significantly improving overall operational effectiveness.
- Meticulously managed reservations and guest requests. Ensured accuracy in billing and room assignments, minimizing errors and enhancing guest trust.
- Provided personalized assistance to diverse guests. Anticipated needs and offered tailored recommendations, creating memorable stays and fostering loyalty.
SECURITY OFFICER
G4S Secure Security
01.2018 - 12.2018
- Enforced stringent security protocols, maintaining vigilant oversight of access points and conducting thorough identity verifications for all personnel and visitors.
- Fostered seamless cooperation with team members and management to address security concerns promptly, contributing to a secure environment for all stakeholders.
- Meticulously documented security incidents, maintained accurate logs, and provided comprehensive reports, ensuring thorough record-keeping and incident analysis.
- Proposed and implemented new security protocols, leveraging technology to streamline access control processes and improve overall security effectiveness.
FRONT DESK CLERK
Cypress security
07.2014 - 06.2018
- Managed front desk operations, ensuring smooth check-ins and promptly resolving guest concerns.
- Implemented an efficient filing system, significantly reducing paperwork processing time.
- Optimized front desk operations, enhancing check-in efficiency and guest satisfaction. Developed streamlined filing system, reducing document processing time.
- Conducted thorough CCTV surveillance and strategic patrols, prioritizing vulnerable areas and potential targets to maintain robust security measures.
- Implemented proactive guest engagement strategies, addressing concerns swiftly and elevating overall customer experience in the hospitality setting.
Education
HIGH SCHOOL DIPLOMA - undefined
Dewey Academy
Skills
Customer Service, Front Desk, Front Office, Guest Service, Reception, Surveillance, Meal Preparation, CCTV, Security, Childcare, Home Care, Typing
Certification
- SECURITY GUARD
- FIRST AID CERTIFICATION
- CPR CERTIFICATION
Timeline
Patient Access Representative
NYU Langone Health
03.2025 - Current
RECEPTIONIST
SPS GREF (Amazon)
09.2023 - 12.2023
BANKING SPECIALISTS
Founder (USAA)
04.2023 - 01.2025
REMOTE-CUSTOMER SERVICE REPRESENTATIVE
Source point Mortgage
09.2021 - 02.2022
REMOTE-VIDEO OPERATOR
TELUS International
03.2020 - 04.2023
FRONT DESK AGENT
Homewood Suites by Hilton
03.2019 - 12.2019
SECURITY OFFICER
G4S Secure Security
01.2018 - 12.2018
FRONT DESK CLERK
Cypress security
07.2014 - 06.2018
CARE PROVIDER
In Home Caregiver
05.2008 - 07.2020
HIGH SCHOOL DIPLOMA - undefined
Dewey Academy