SHARMAINE RAWLS

• Recruited and developed Systems and QA personnel across all shifts during initial site launch, providing ongoing support and feedback.

• Delivered continuous training and motivation to hourly and salaried associates, ensuring adherence to quality standards.

• Directed daily operations of Systems & QA teams, including audits, crisis management, and building-wide technical support.

• Troubleshot Atlas system issues, managing X-call tickets with relevant data for prompt resolution.

• Oversaw installation and training for new systems, including BMAT, XCALL, and SNOW.

• Implemented security and backup protocols to maintain system integrity.

• Scheduled and managed system upgrades, followed by testing and adjustments to ensure operational reliability.

• Achieved QA objectives through data analysis and performance monitoring.

• Prepared quality documentation, reports, and trend analyses to meet DPMO (Defects Per Million Opportunities) metrics.

• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers and co-workers.
• Communicate with (or to) individuals or groups verbally and/or in writing (suppliers, associates)
• Maintains quality and accuracy of inventory by tracking and identifying freight manually or with computer software; conducting audits on shipments and warehouse cycle schedules; inspecting freight and products for correct quantities and conditions; researching discrepancies; preparing, reviewing, and analyzing reports; and moving freight manually and with powered equipment

• Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages and ensuring a safe work environment
• Receives merchandise/supplies from distribution centers and suppliers throughout the Facility and organizes and maintains the backroom by following Company safety, cleaning, and operating procedures, utilizing equipment appropriately for receiving, sorting, staging and delivering merchandise, and completing paperwork, logs, and other required documentation.

• Developed, communicated, and implemented processes and practices to meet business needs by collaborating with managers and co-workers.
• Lead and participated in teams by using and sharing resources, information, and tools. Also determined customer needs and business priorities. By coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved. Most importantly helped others adapt to change or new challenges.
• Supervised 30+ associates in area of responsibility by assigning duties and coordinating workloads, monitoring performance, and providing feedback; teaching, supporting, and modeling Logistics and company policies and procedures. Identified training and development needs; and making recommendations in the hiring, promotion, coaching, teaching, and evaluation of associates.
• Coordinated the workload daily, signing in/out the receiving packets and coordinating the doors for each day
• Prepared and managed reports day-to-day (door sheets, problem freight list, stray case tracker, etc.)
• Managed Inbound and Outbound direct to store operations on 1st Shift from July-October 2020
• Contributed to the success of E-commerce operation for Inbound and Outbound on 1st shift from October-December 2020
• Supported the Shipping Department by filling orders of freight; consistently exceeded 100% goal
• Team player by fulfilling additional orders when my tasks were completed
• Transported freight to various departments throughout the facility using palletized equipment machinery