Jasmine Penson
Lebanon,TN
Summary
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Overview
1
1
Language
11
11
years of professional experience
Work History
Licensed Practical Nurse
Vanderbilt Wilson County Hospital
Lebanon, TN
01.2026 - Current
- Monitored vital signs, documenting changes to ensure timely interventions for patient safety.
- Administered medications and treatments following established protocols and patient care standards.
- Assisted in developing and implementing individualized care plans based on patient assessments.
- Collaborated with healthcare team members to enhance overall patient care quality and outcomes.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
Care partner
Vanderbilt Medical Center
Nashville, TN
06.2022 - 01.2026
- Assisted nursing staff with daily activities, ensuring patient comfort and adherence to care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes to healthcare team, contributing to timely interventions and improved patient outcomes.
- Trained new Care Partners on best practices for patient interaction and safety procedures, enhancing team efficiency.
Corporate Account Manager
Brookdale Senior Living Inc.
Brentwood
05.2021 - 02.2022
- Scheduled appointments, managed call volumes, and followed up on assigned leads to enhance client engagement. Maintained consistency in service, responsiveness and follow-up to keep accounts satisfied and maximize revenue. Engaged customers in conversation to effectively identify needs and recommend tailored products and services. Listened to customer needs to identify and recommend best products and services. Called warm leads each week to expand client base. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits. Refined listening skills to ask probing questions, understand concerns, and address objections, fostering stronger client relationships. Maintained expert knowledge of client company products and services and equipped callers on team to successfully address customer questions.
- Cultivated strategic relationships with corporate clients to enhance customer satisfaction and loyalty.
- Developed tailored account strategies aligning client needs with Brookdale's service offerings.
- Led cross-functional teams to implement solutions improving operational efficiencies across client accounts.
Healthcare Customer Service Representative
Optum Health
Franklin
04.2021 - 05.2021
- Exhibited strong telephone etiquette while resolving difficult calls to enhance customer satisfaction. Handled client inquiries with exceptional professionalism and enthusiasm. Managed high volumes of inbound and outbound calls in fast-paced environment to foster and maintain strong client relationships. Asked probing questions to determine service needs and accurately input information into electronic systems. Documented incoming calls in internal database to ensure accurate record-keeping and facilitate follow-up. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved complex customer inquiries regarding healthcare services and insurance options.
- Streamlined communication processes between patients, providers, and insurance companies.
- Managed patient accounts, ensuring timely updates and accurate information dissemination.
Customer Service Representative
Cigna
Nashville
06.2019 - 04.2021
- De-escalated customer concerns by maintaining calm, friendly demeanor, leading to resolution of issues and improved customer satisfaction. Documented conversations with customers to track requests, problems and solutions. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. Made outbound calls to obtain account information. Verified that patients had proper insurance coverage prior to procedures or appointment scheduling. Reviewed documentation for appropriate coding, identified errors, and made revisions to ensure accuracy and compliance. Followed specific security rules and guidelines to protect patient medical records and payment card information. Educated clients on benefits plan coverage using clear terminology. Retained strong medical terminology understanding in effort to better comprehend procedures. Performed verification of Medicare coverage. Identified important patient and demographic information.
Community Service Coordinator
Wesley Foundation
Nashville
10.2015 - 05.2019
- Collaborated with team members to define and achieve agency objectives, enhancing overall team alignment. Developed and implemented community-based programs addressing diverse needs, evaluating effectiveness to ensure positive outcomes. Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training. Delivered presentations to community groups, effectively promoting organizational mission and increasing community engagement.
- Developed community outreach programs to enhance engagement and support for local initiatives.
- Coordinated volunteer recruitment, training, and management to ensure program success and sustainability.
- Facilitated workshops and events focused on community needs, fostering collaboration among diverse groups.
Developmental technician
Murci Homes
02.2018 - 01.2019
- Assisted clients in developing daily living skills, promoting self-reliance and confidence within their environments.
- Provided compassionate care to clients, fostering a positive and nurturing atmosphere conducive to growth and development.
- Implemented behavior management techniques, promoting a safe environment for both staff and clients alike.
Pharmacy Technician
Kroger
Bellevue
03.2018 - 09.2018
- Teamed with peers, technicians and pharmacists to prioritize and complete orders. Created customer profiles and updated demographics, allergies, and medications in pharmacy computer systems to ensure accurate patient records. Assisted pharmacist in clearing high volume of prescriptions. Interpreted and processed medication orders under supervision of pharmacist. Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Refilled medications, offered insight into over-the-counter products and verified insurance benefits. Processed claims to insurance companies and reconciled EOBs to facilitate timely reimbursement. Conducted audits of prescription pharmaceuticals and over-the-counter products to maintain inventory accuracy and compliance. Used 8-point check system to verify labeled prescriptions. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromise. Efficiently processed cash register transactions for new and refilled prescription orders.
- Dispensed medications accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, providing essential medication information and support.
- Managed inventory levels, including monitoring stock and placing orders for pharmacy supplies.
Patient Care Technician
Vanderbilt Medical Center
Nashville
05.2017 - 03.2018
- Documented patient intake and dietary requirements and aided feeding and monitoring. Obtained patient vital signs and reported results to the staff nurse or physician to identify changes from prior measurements. Responded to patient alarms and needs-assessment requests to identify the course of treatment. Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising. Supported healthy patient skin with bedside baths, wound care and integrity checks. Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies. Collected and packaged biological specimens for laboratory transport, ensuring accurate and timely diagnostic testing.
- Monitored vital signs, ensuring timely reporting of changes to healthcare team.
- Assisted patients with daily living activities, enhancing comfort and independence.
- Maintained accurate patient records in electronic health systems to support clinical decisions.
Education
Diploma - Licensed Practical Nurse
Tennessee College of Applied Technology
Nashville, United States01-2025
Bachelor of Science - undefined
Tennessee State University
Nashville01-2019
Diploma - undefined
West Aurora High School
Aurora01-2013
Skills
- Patient Care Technician
- Clinical Judgment
- Patient care
- Wound care
- Vital Signs
- HIPAA compliance
- Interpersonal communication
- Patient Advocacy
- Time Management
- Works under pressure
- Patient Monitoring
- Geriatric Care
- Interpersonal skills
- Professionalism
- Punctuality
- Expert
- Senior Living
- Problem Solving
Languages
English
Timeline
Licensed Practical Nurse
Vanderbilt Wilson County Hospital
01.2026 - Current
Care partner
Vanderbilt Medical Center
06.2022 - 01.2026
Corporate Account Manager
Brookdale Senior Living Inc.
05.2021 - 02.2022
Healthcare Customer Service Representative
Optum Health
04.2021 - 05.2021
Customer Service Representative
Cigna
06.2019 - 04.2021
Pharmacy Technician
Kroger
03.2018 - 09.2018
Developmental technician
Murci Homes
02.2018 - 01.2019
Patient Care Technician
Vanderbilt Medical Center
05.2017 - 03.2018
Community Service Coordinator
Wesley Foundation
10.2015 - 05.2019
Diploma - undefined
West Aurora High School
Bachelor of Science - undefined
Tennessee State University
Diploma - Licensed Practical Nurse
Tennessee College of Applied Technology
Personal Information
Title: Licensed Practical Nurse