Jasmine Perry
Dorchester,MA
Summary
Proven pet care professional with a track record of enhancing pet well-being and client satisfaction, notably with Rover.com. Excels in canine behavior understanding and exceptional communication, ensuring safety and fostering trust. Achieved a significant increase in repeat client business by prioritizing pet health and owner peace of mind.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dog Walker
Self-employeed
Boston, MA
01.2019 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Followed optimal schedules for animals as set by owners or supervisors.
- Assisted in reducing separation anxiety in pets by offering consistent companionship during owner absences.
Pet Sitter/ Dog Walker
Wag, Inc
Boston, MA
01.2019 - 01.2022
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
Pet Caregiver/ Dog Walker
Rover.com
Boston, MA
01.2019 - 01.2022
- Communicated with clients about schedules, requirements and animal personalities.
- Boosted pet-owner trust by obtaining professional certifications in areas such as animal first-aid, CPR, and behavior management.
- Prevented potential health issues by promptly addressing any signs of illness or injury and coordinating veterinary appointments when necessary.
- Delivered compassionate end-of-life care to elderly or terminally ill pets under the guidance of veterinarians and owner preferences.
- Upheld excellent client relationships through regular progress reports detailing the physical, emotional, and behavioral status of their animals.
- Implemented creative enrichment activities to keep pets mentally stimulated during long-term stays or periods of owner absence.
- Administered regular and special medications for pets.
- Managed multiple client accounts concurrently while maintaining a high standard of care for each individual animal.
- Facilitated socialization opportunities for pets with other animals to promote healthy interactions and develop behavioral skills.
- Exercised dogs on leads and at dog parks.
- Maintained a safe environment for both pets and caregivers by adhering to strict safety protocols during playtime, outings, or transportation.
- Exceeded customer expectations with flexible service offerings tailored to individual pet needs and owner schedules.
- Spent time with cats to provide companionship and human contact.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Call Center Representative
Publishers Circulation Fulfillment Inc.
Waltham, MA
04.2005 - 08.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Certified Herbalist - Herbalism
The Herbal Academy
Remote09.2018
Cosmetology
Blaines
Boston, MA2000
High School Diploma -
Brookline High School
Brookline, MA06.1999
Skills
- Honest and Trustworthy
- Punctual and Reliable
- Excellent Communication
- Flexible Schedule
- Pet Sitting
- Pet Care
- Patience and Calmness
- Schedule Management
- Safety awareness
- Customer Service
- Basic Dog Training
- Physical Fitness
- Route Planning
- Valid Driver's License
- Animal Nutrition
- Pet Boarding
- Canine behavior understanding
- Medication Administration
Certification
Certified Herbalist, Certified Lash Technician, Panel Speaker
Timeline
Dog Walker
Self-employeed
01.2019 - Current
Pet Sitter/ Dog Walker
Wag, Inc
01.2019 - 01.2022
Pet Caregiver/ Dog Walker
Rover.com
01.2019 - 01.2022
Call Center Representative
Publishers Circulation Fulfillment Inc.
04.2005 - 08.2008
Certified Herbalist - Herbalism
The Herbal Academy
Cosmetology
Blaines
High School Diploma -
Brookline High School