Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Peterson

Brooklyn,NY

Summary

Dynamic Family Case Manager Supervisor at Westhab, Inc., skilled in behavioral health and crisis intervention. Proven track record in enhancing team performance through training and data-driven evaluations. Expert in Microsoft Excel, streamlining processes for optimal client outcomes while advocating for vulnerable populations. Committed to fostering professional boundaries and effective communication.

Overview

5
5
years of professional experience

Work History

Family Case Manager Supervisor

Westhab, Inc
03.2024 - Current
  • Provided ongoing support to case managers on complex cases, offering expert guidance and recommendations for optimal client outcomes.
  • Advocated for clients'' needs during interagency meetings, securing vital resources and support services.
  • Developed detailed case manager performance reports to inform staffing decisions and ensure high-quality service delivery.
  • Conducted regular staff training sessions on best practices in case management, improving overall team competency.
  • Lead regular team meetings for continuous improvement of case management strategies and techniques based on up-to-date research findings.
  • Evaluated program effectiveness using data-driven assessments, identifying areas for improvement and implementing necessary changes.

Case Manager

Westhab Inc
08.2023 - 03.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Payroll Associate

Millennium
02.2021 - 07.2023
  • Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
  • Communicated effectively with employees at all levels regarding their pay-related inquiries or issues.
  • Identified opportunities for process improvements within the payroll system, leading to increased operational efficiency.
  • Streamlined payroll processing by implementing efficient data management and accurate calculations.
  • Managed garnishments, deductions, and benefit withholdings accurately to maintain compliance with regulations.

Education

Dreams YOUTHBUILD
Brooklyn, NY

Skills

  • Substance abuse awareness
  • Behavioral health
  • Professional boundaries
  • CPR and AED
  • Microsoft Excel/ Microsoft Office
  • Payroll

Timeline

Family Case Manager Supervisor

Westhab, Inc
03.2024 - Current

Case Manager

Westhab Inc
08.2023 - 03.2024

Payroll Associate

Millennium
02.2021 - 07.2023

Dreams YOUTHBUILD

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Jasmine Peterson