Jasmine Phillips
Grand Rapids,MI
Summary
Professional production worker with strong skills in machinery operation, assembly line processes, and quality control. Known for reliability and adaptability, excelling in team collaboration and consistently meeting production targets. Highly motivated and results-driven, with keen eye for ensuring product standards and operational efficiency.
Overview
7
7
years of professional experience
Work History
Production Worker
Roskam Baking
02.2024 - Current
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
Call Center Supervisor
Spectrum Charter Call Center
08.2021 - 05.2024
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Production Supervisor / Production Worker
Heartside Food Solutions
01.2020 - 12.2023
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Supervisor / Dispatcher/ Delivery Driver
Second Samuel Transport
04.2019 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Production Worker
Alpha Baking
04.2018 - 04.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
Education
Diploma -
East Kentwood High School
Kentwood, MI05.2015
Skills
- Quality control
- Production planning
- Equipment operation
- Safety compliance
- Team leadership
- Workflow organization
- Customer service
- Heavy lifting
- Product packaging
Timeline
Production Worker
Roskam Baking
02.2024 - Current
Call Center Supervisor
Spectrum Charter Call Center
08.2021 - 05.2024
Production Supervisor / Production Worker
Heartside Food Solutions
01.2020 - 12.2023
Supervisor / Dispatcher/ Delivery Driver
Second Samuel Transport
04.2019 - 06.2023
Production Worker
Alpha Baking
04.2018 - 04.2019
Diploma -
East Kentwood High School