Jasmine Pollard
8500 Franciscan Woods Dr,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Family Support Specialist
Health Connect America
02.2021 - Current
- Developed personalized service plans for each family to address their specific needs and goals.
- Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.
- Monitored the safety and well-being of children within the household through regular check-ins and observations.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Provided crisis intervention services when necessary to protect children from harm or neglect.
Operations Customer Service Manager
J&J Trucking
03.2015 - 04.2021
- Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
- Managed daily operations of a high-volume call center, maintaining exceptional service standards and minimizing downtime.
- Led by example, fostering an environment of accountability and excellence while maintaining open lines of communication with staff members to address concerns promptly.
- Established lasting partnerships with vendors through strong relationship-building skills, negotiating favorable terms that benefited both parties involved.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Penn Foster High School
Scranton09-2015
Skills
- Behavioral assessment
- Coaching
- Training classes
- Problem-solving abilities
- Multitasking
- Time management abilities
- Client documentation
- Professionalism
- Team building
Timeline
Family Support Specialist
Health Connect America
02.2021 - Current
Operations Customer Service Manager
J&J Trucking
03.2015 - 04.2021
High School Diploma -
Penn Foster High School
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