Jasmine Preston
Akron,Ohio
Summary
Customer service Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Service
AllState
10.2019 - Current
- Updated customer accounts to maintain accurate, current and compliant customer records.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged insurance agents in person and over the phone to answer questions and address complaints.
- Assisted agents with billing and policy information
Receptionist
Eye Care For Animals
01.2018 - 10.2019
- Scheduling eye appointments for their pets
- I completed regular office tasks such as faxing, taking messages, filing charts, and keeping the office area neat and clean.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
Dispatcher
AAA Auto Club
01.2015 - 10.2019
- I was responsible for assisting customers with roadside assistance
- Also, I dispatched calls out to tow companies to get help as quickly as possible.
- Maintained updated and detailed records of calls in physical and electronic database.
Cashier
K-Mart
01.2014 - 01.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Kenmore High School
Akron, OHSkills
- Skills/Leadership Proficient in
- Microsoft Word
- Call Center Operations
- High-Volume Environments
- Service Recommendations
Timeline
Customer Service
AllState
10.2019 - Current
Receptionist
Eye Care For Animals
01.2018 - 10.2019
Dispatcher
AAA Auto Club
01.2015 - 10.2019
Cashier
K-Mart
01.2014 - 01.2015
High School Diploma -
Kenmore High School