Jasmine Pulido
Vernon Hills,IL
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at Cinemark Century 16 and Goldfish Swim School highlights a blend of exceptional customer service and cleanliness maintenance. Leveraging teamwork and professionalism, I've significantly improved client engagement and operational smoothness, embodying reliability and punctuality alongside vital CPR and First Aid skills.
Overview
1
1
year of professional experience
Work History
Concessions Worker, Usher
Cinemark Century 16
Deer Park, IL
02.2024 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
Swim Instructor, Lifeguard
Goldfish Swim School
Northbrook, IL
08.2023 - 12.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Education
Oakton College
Des Plaines, ILHigh School Diploma -
Glenbrook South High School
Glenview, IL05.2022
Skills
- Customer Service
- Cleanliness Maintenance
- Professionalism and Courtesy
- Teamwork orientation
- Fast and efficient service worker
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Concessions Worker, Usher
Cinemark Century 16
02.2024 - Current
Swim Instructor, Lifeguard
Goldfish Swim School
08.2023 - 12.2023
Oakton College
High School Diploma -
Glenbrook South High School