Jasmine Quick
Orange County,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Account Manager
Blackwell Insurance Agency
10.2023 - Current
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Medical Assistant
Gravity Medical Spa
05.2022 - 09.2023
- Administered Botox injections for nurses, ensuring patient comfort and safety.
- Prepared patients effectively for procedures, addressing concerns and expectations.
- Captured before-and-after photographs to document treatment progress.
- Created engaging social media content to promote services and patient success stories.
- Conducted follow-up calls to patients, enhancing satisfaction and retention rates.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Data Entry Specialist
World Net Consulting
02.2018 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
Assistant Manager
Amazing Lash Studio
04.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Counter Manager - Origins
Macy’s
09.2020 - 04.2021
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Online Fulfillment
Bloomingdale's
06.2018 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Esthetician - Esthetician
California Advanced Esthetics
San Diego03-2019
Skills
- Policy management
- Client needs assessment
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Critical thinking
- Effective communication
Timeline
Licensed Insurance Account Manager
Blackwell Insurance Agency
10.2023 - Current
Medical Assistant
Gravity Medical Spa
05.2022 - 09.2023
Assistant Manager
Amazing Lash Studio
04.2021 - 05.2022
Counter Manager - Origins
Macy’s
09.2020 - 04.2021
Online Fulfillment
Bloomingdale's
06.2018 - 09.2020
Data Entry Specialist
World Net Consulting
02.2018 - 04.2023
Esthetician - Esthetician
California Advanced Esthetics
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