Dynamic leader with proven success in managing 7-eleven's daily operations, enhancing customer satisfaction through effective staff training in customer service (soft skill) and inventory control (hard skill). Fostered positive work environments, significantly improving team performance. Excelled in problem-solving and multitasking, driving operational excellence and maintaining strong customer relations.
Hi, I’m
Jasmine Ragland
Rochester
Summary
Overview
24
years of professional experience
Work History
7-eleven
Store Manager
04.2011 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Country Sweet
Assistant Manager
01.2001 - 04.2011
Job overview
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
School of The ArtsRochester, NY
from General Studies
06.2006
University Overview
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
7-eleven
04.2011 - Current
Assistant Manager
Country Sweet
01.2001 - 04.2011
School of The Arts
from General Studies