Jasmine Raindrop
Atlanta,GA
Summary
-A Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor-Grill Cook
Compass Group-Bon Appetit
03.2024 - Current
- Food Preparation
- Quality Control
- Operations
- Cash Handling
- Prepared various grilled items following standard recipes and presentation guidelines.
- Monitored food safety standards during all stages of food preparation and service.
- Operated grilling equipment efficiently while adhering to health and safety regulations.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
Customer Service Representative Team Lead
Party City
12.2021 - 09.2024
- Delivered exceptional customer service by actively listening to inquiries and resolving issues promptly.
- Trained new staff on customer service protocols, fostering a culture of excellence within the team.
- Managed product returns and exchanges effectively, ensuring smooth processes for customers and internal teams.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Grocery Supervisor
Lidl
08.2018 - 05.2021
- Coordinated shipping and receiving operations, optimizing workflow to improve overall accuracy and efficiency.
- Managed inventory levels through precise tracking and timely replenishment of stock in storage areas.
- Collaborated with cross-functional teams to resolve discrepancies between shipment documentation and received products.
- Trained staff on best practices for shipping procedures, enhancing team performance and compliance with regulations.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
Warehouse Clerk
Target Distribution Center
03.2015 - 07.2018
- Monitored warehouse conditions to maintain safety standards, promoting a secure environment for all employees.
- Implemented best practices for material handling, reducing damage during the storage and retrieval processes.
- Evaluated inventory turnover rates regularly, adjusting stock levels based on demand forecasts and trends.
- Documented inventory transactions accurately in systems to maintain transparency and accountability throughout operations.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
Education
High School Diploma -
Clarkston High School
05-2012
Skills
- Excellent Verbal Communication Skills
- Proficient with a computer, internet, and digital communication Tools
- Team building
- Strong leadership Capability
- Elite Time Management
- Cash handling
- Reliable team worker
- Neat, clean and professional appearance
- Conflict Resolution Experience
- Sanitation procedures
- Food safety compliance
- Food safety and sanitation
Certification
-ServSafe Certified
-Licensed Barista
Timeline
Supervisor-Grill Cook
Compass Group-Bon Appetit
03.2024 - Current
Customer Service Representative Team Lead
Party City
12.2021 - 09.2024
Grocery Supervisor
Lidl
08.2018 - 05.2021
Warehouse Clerk
Target Distribution Center
03.2015 - 07.2018
High School Diploma -
Clarkston High School