Jasmine Ray
Harvey,IL
Summary
Talented [Job Title] with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over [Number] years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Loan Processing Manager
Ph Financial
06.2021 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed loan portfolios for compliance with underwriting policies.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Cashier Team Lead
Lowes Hardware
05.2018 - 04.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier Team Lead
4001 Behrman Hwy
04.2016 - 06.2018
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Customer Service Representative
Rising Canes
01.2013 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Landry Walker
1200 L B Landry Ave 05.2018
Skills
- Mortgage Loan Processing
- Commercial Real Estate
- Federal Statutes
- Debt Ratios
- Loan Application Processing
- Property Appraisals
- Compliance with Security Requirements
- Payment Processing
- Appraisal Reports
- Microsoft Office
- Government Standards
- Customer Interaction
- Funds Disbursement
Timeline
Loan Processing Manager
Ph Financial
06.2021 - Current
Cashier Team Lead
Lowes Hardware
05.2018 - 04.2021
Cashier Team Lead
4001 Behrman Hwy
04.2016 - 06.2018
Customer Service Representative
Rising Canes
01.2013 - 04.2015
High School Diploma -
Landry Walker
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