Jasmine Redd
St. Cloud,MN
Summary
Working in the customer service industry, I've always enjoyed being able to serve and put a smile on people's face. I've also been able to better communicate with people and handle stressful situations in a professional manner. My strongest suit would have to be being empathetic when it comes to customer frustrations/concerns and acknowledging those concerns.
Overview
7
7
years of professional experience
Work History
Lab Technician
National Vision
St. Cloud, MN
05.2024 - 07.2024
- Inspect new lenses to ensure no scratches or chips; insert into metal frame; clean and submit to be reviewed by Final Inspection; organize glasses trays by date
Operations Administrative Assistant
Simplicity Life
Monticello, MN
05.2023 - 04.2024
- Process incoming mail and faxing it in; monitoring emails and forwarding them to the proper party; entering insurance policies and following the flow of the policy (closed policy, active policy/paid policy) and updating it accordingly using Salesforce
Waitress
VFW Post 428
02.2023 - 09.2023
- Greeting guests; serving both food and drink; ensuring guests have an enjoyable experience; cleaning tables and bar area
Customer Service Representative
Meduit
12.2021 - 05.2023
- Process payments over the phone and help customers resolve billing issues; answer general questions about insurance (deductible, copay, coinsurance, non-covered services); note each medical account in Epic accordingly; place accounts on hold/review
Crew Chief/Shift Manager
Culver's LLC Custard
05.2017 - 08.2021
- Greet and serve customers; train fellow coworkers on drive-thru, registers, dine; processing customer orders and handling cash; cleaning tables and bathrooms; providing tasks for employees when there's down time
Education
High School Diploma -
Technical High School
St. Cloud, MN05-2019
Some College (No Degree) -
St. Cloud State University
Saint Cloud, MNSkills
- Thoroughness
- Team-player
- Positive, can-do attitude
- Cash-handling
- Customer service
- Management/leadership
Affiliations
- Singing and acting
- Hiking and biking
Timeline
Lab Technician
National Vision
05.2024 - 07.2024
Operations Administrative Assistant
Simplicity Life
05.2023 - 04.2024
Waitress
VFW Post 428
02.2023 - 09.2023
Customer Service Representative
Meduit
12.2021 - 05.2023
Crew Chief/Shift Manager
Culver's LLC Custard
05.2017 - 08.2021
High School Diploma -
Technical High School
Some College (No Degree) -
St. Cloud State University