Jasmine Reed
Mobile,USA
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Mid America Catastrophe
06.2024 - 12.2024
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Water Mitigation Auditor
Wardlaw Claims
09.2023 - 06.2024
- Reviewed EMS vendor invoices to ensure accuracy and proper equipment allocation.
- Conducted thorough reviews of invoices to ensure compliance with OSHA guidelines.
- Prepared h comparative estimates for EMS services, optimizing cost efficiency.
- Negotiated payment settlements with vendors to ensure fair timely transactions.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Independent Property Adjuster
Pacesetter Claims Service
03.2023 - 09.2023
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Coordinated subrogation efforts between insurers and
- Developed effective techniques to mitigate losses.
- Prepared sketch of floor plan and roofline and entered data into Xactimate and/or Symbiliity to develop line-by-line item costs of damages.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Property Claims Adjuster
Alacrity Solutions
08.2022 - 02.2023
- Reviewed EMS vendor invoices to ensure accuracy and proper equipment allocation
- Conducted thorough reviews of invoices to ensure compliance with OSHA guidelines
- Prepared comparative estimates for EMS services, optimizing cost-efficiency
- Negotiated payment settlements with vendors to ensure fair and timely transactions
- Reviewed and manage various claims including trauma, asbestos, mold, fire, and water damages
- Prepared detailed emails with recommendations for EMS vendors to enhance service quality and efficiency
Claims Adjuster
The Hartford
01.2022 - 07.2022
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified suspicious losses and contacted manager for investigative assistance.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Property Claims Adjuster
Mid America Catastrophe
08.2021 - 01.2022
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling
- Gathered and documented evidence to support court proceedings
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Input claim information and payments into company database
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns
Property Claims Adjuster
Pilot Catastrophe
08.2017 - 08.2021
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing
- Reviewed contracts related to insured properties for language related to coverage limits
- Documented all activities related to a claim such as conversations with claimants or insurance representatives
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Developed detailed cost estimates based on project scope of work
- Maintained regular communication with insureds, claimants, witnesses, attorneys, medical providers, and other stakeholders involved in the claims process, fostering positive relationships and facilitating efficient resolution
- Ensured strict adherence to all state insurance regulations governing claim handling procedures, mitigating risk and ensuring compliance at all stages of the claims process
- Played a key role in training new adjusters, imparting knowledge on proper techniques for investigating claims and promoting best practices, contributing to the professional development of team members
- Documented all activities related to each claim meticulously, including conversations with claimants or insurance representatives, to provide a comprehensive record and ensure transparency and accountability
- Successfully resolved complex issues arising from multiple parties involved in a single claim situation, employing analytical skills and diplomacy to achieve equitable outcomes
Education
High School Diploma -
Leroy High School
Leroy, AL05.2012
Skills
- Water Damage Restoration
- Fire Restoration
- Property inspection
- Auditing
- Claims Management
- Data entry
- Ethical Standards
- Project Management
- Settlement management
- Workflow management
- Medical terminology specialist
Certification
- IICRC Certification, 02/01/24, 02/01/25
- Certified Medical Assistant
Timeline
Catastrophe Claims Adjuster
Mid America Catastrophe
06.2024 - 12.2024
Water Mitigation Auditor
Wardlaw Claims
09.2023 - 06.2024
Independent Property Adjuster
Pacesetter Claims Service
03.2023 - 09.2023
Property Claims Adjuster
Alacrity Solutions
08.2022 - 02.2023
Claims Adjuster
The Hartford
01.2022 - 07.2022
Property Claims Adjuster
Mid America Catastrophe
08.2021 - 01.2022
Property Claims Adjuster
Pilot Catastrophe
08.2017 - 08.2021
- IICRC Certification, 02/01/24, 02/01/25
- Certified Medical Assistant
High School Diploma -
Leroy High School
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