Jasmine Reed
Las Vegas
Summary
Detail-oriented and highly organized professional with 2 years of experience working remotely. Known for consistently exceeding sales targets and contributing to business growth through exceptional attention to detail, adherence to protocols, and a strong work ethic. Adept at managing multiple tasks, streamlining processes, and driving results in fast-paced environments. Skilled in maintaining effective communication across virtual teams and committed to ensuring operational excellence in every project.
Overview
10
10
years of professional experience
Work History
Reservations Agent
Princess Cruises
08.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
Floor Leader
Lush, Downtown Summerlin
12.2019 - 08.2023
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Ensured compliance with company policies and procedures while maintaining up-to-date knowledge of industry trends and best practices.
- Upheld proper visual merchandising standards on retail floor and windows.
Sales Ambassador
Lush, Downtown Summerlin
10.2018 - 12.2019
- Delivered compelling sales presentations, showcasing the unique benefits of company products.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Developed custom solutions tailored to individual client needs, demonstrating expert knowledge of company product while maximizing value for customers.
Floor Supervisor
Vans, Meadows Mall
11.2016 - 05.2019
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Sales Associate
Vans, Meadows Mall
10.2015 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Northwest Career and Technical Academy
06.2015
Associate of Arts - General Studies
College of Southern Nevada
08.2018
Skills
- Patience and composure
- Customer engagement
- Upselling strategies
- Marketing strategies
- Sales
- Time management & delegation skills
- Punctual and reliable
- Call control
- Coaching and receiving feedback
- Proficient in DAX, Storeforce, CXOne, Microsoft, Polar Vision & Polar Legacy
LANGUAGES
English, Learning Spanish
Awards
Has gotten perfect attendance, Has been recognized by leads & coaches, In my last performance performance review with Princess Cruises I earned “exceeds expectations” which has taken my leads several years to earn which I earned in two years.
Timeline
Reservations Agent
Princess Cruises
08.2023 - Current
Floor Leader
Lush, Downtown Summerlin
12.2019 - 08.2023
Sales Ambassador
Lush, Downtown Summerlin
10.2018 - 12.2019
Floor Supervisor
Vans, Meadows Mall
11.2016 - 05.2019
Sales Associate
Vans, Meadows Mall
10.2015 - 10.2016
Associate of Arts - General Studies
College of Southern Nevada
High School Diploma -
Northwest Career and Technical Academy
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