Patient Account Specialist
Jasmine Rhodes
OB Hospitalist Group
North Augusta,SC
1
Language
1
Certification
5
years of professional experience
Results-driven Patient Account Specialist skilled in insurance verification and billing inquiries. Demonstrates strong communication and attention to detail, contributing to improved team collaboration and enhanced patient experiences.
Work History
Patient Account Specialist II
1 Year 6 Months- Verified insurance eligibility and benefits for accurate account management.
- Coordinated with healthcare providers to ensure timely claim submissions.
- Processed patient accounts and billing inquiries with attention to detail.
- Assisted patients in understanding financial responsibilities and payment options.
- Resolved discrepancies in patient accounts through effective communication and investigation.
- Maintained updated records in electronic health systems for accuracy and compliance.
- Collaborated with team members to improve billing processes and reduce errors.
- Electronically submitted bills according to compliance guidelines.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
Patient Access Representative
11 Months- Managed insurance verification procedures to ensure accurate patient information and coverage details.
- Streamlined appointment scheduling systems, improving patient flow and clinic accessibility.
- Collaborated with clinical staff to resolve patient inquiries and enhance overall service delivery.
- Facilitated patient check-in processes to enhance operational efficiency and reduce wait times.
- Trained new team members on office protocols and software systems for improved onboarding experience.
- Implemented process improvements that increased accuracy in data entry for patient records.
Patient Enrollment Specialist
1 Year 9 Months- Collaborated with healthcare professionals to verify patient eligibility and expedite enrollment timelines.
- Managed enrollment processes for patient assistance programs, ensuring compliance with regulatory standards.
- Utilized CRM software to track enrollments and maintain accurate patient records for efficient processing.
- Developed training materials for new staff, enhancing onboarding experience and improving team performance.
- Served as primary liaison between patients and pharmaceutical partners, fostering strong relationships and trust.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Education
Medical Records Medical Billing And Coding - Health Care Administration
- Awarded [Student Honors Society ]
- [3.96] GPA
Bachelor of Science - Health Care Administration
Skills
Account management
Insurance validation
Billing management
Payment processing
Revenue cycle management
EMR Systems
Collections management
Administrative support
Team collaboration
Verbal and written communication
Billing support
Patient support
Certification
- [Medical Records] Training - [April 2019- April 2020]
Languages
English
Full Professional
Timeline
Patient Account Specialist II
OB Hospitalist Group
06.2024 - 12.2025Read More
Patient Access Representative
Augusta-Aiken Orthopedic Specialist
03.2023 - 02.2024Read More
Patient Enrollment Specialist
Amerisource Bergen -Lash Group
09.2020 - 06.2022Read More
University of Phoenix
Bachelor of Science from Health Care Administration
Read More
University of Phoenix
Medical Records Medical Billing And Coding from Health Care Administration
Read More