Spencer Marr
University Place,WA
Summary
Motivated and personable professional with experience as an Account Manager, Patient Account Specialist, and Server. Recognized for being highly likable, team-oriented, and efficient, with strong interpersonal and organizational skills that contribute to both customer satisfaction and workplace success. Skilled at building relationships, resolving issues, and managing multiple priorities in fast-paced environments. Eager to bring a positive attitude and dedication to achieving team and company goals.
Overview
12
12
years of professional experience
Work History
Patient Account Specialist II
DaVita
06.2020 - Current
- Prepared reports detailing billing actions, flags, and other key information.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family, and external payer inquiries.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Monitored outstanding invoices and performed collections duties.
Jr. Account Manager
Continuant
05.2018 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Motivated team members to meet and exceed sales targets
- Provided extensive support in sales, technical and business areas to key accounts
- Tracked sales data to assess trends and make proactive strategy changes
- Established agreements for expansions of licenses and phone system product replacements
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Collaborated with my Director of Service to determine company goals and translate goals to individual clients needs
Server
Old Spaghetti Factory
12.2014 - 05.2018
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Kept register accurate through correct billing, payment processing and cash management practices
Server
Black Angus Steakhouse
04.2013 - 01.2017
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Served needs of more than 40 customers in busy high-stress environments
Education
High School Diploma -
Clover Park High School
Lakewood, WANo Degree - Psychology
Mt. Hood Community College
Gresham, ORSkills
- Client development
- Cost reviewing
- Computer skills
- Account verification
- Career counseling
- Relationship building
- Account development
- Global client management
- Strategy implementation
- Excellent presentation skills
- Developing proposals and presentations
- Efficient multitasking
- Deadline driven
- Medical terminology
- Insurance collaboration
- Insurance verification
- Patient account management
- Claims resolution
- HIPAA compliance
Timeline
Patient Account Specialist II
DaVita
06.2020 - Current
Jr. Account Manager
Continuant
05.2018 - Current
Server
Old Spaghetti Factory
12.2014 - 05.2018
Server
Black Angus Steakhouse
04.2013 - 01.2017
High School Diploma -
Clover Park High School
No Degree - Psychology
Mt. Hood Community College
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