Jasmine Richardson
Hendersonville,USA
Summary
One of greatest achievements is my work ethic. I pride myself on showing up on time, working hard, and always being open to learn new skills.
Also, I serve on the Supreme Court Board for Foster Youth. I am very passionate about contributing to the well-being of my community. I find great satisfaction in giving back to the community and am eager to participate in initiatives that promote positive change. I am committed to fostering a strong and vibrant community.
Overview
9
9
years of professional experience
Work History
Sr. Patient Account Representative Surgical and Medical Weight Loss
Vanderbilt University Medical Center
11.2022 - 10.2023
- Directed team efforts to enhance productivity.
- Managed surgical appointments to ensure timely procedures.
- Promoted clarity in financial interactions to improve collaboration among patients, providers, and insurers.
- Enhanced billing statement precision by meticulously verifying patient information.
- Efficiently handled billing issues, leading to improved patient satisfaction.
- Addressed patient inquiries with professionalism and clear communication.
- Reduced aged accounts receivables by implementing effective follow-up strategies with patients and insurers.
- Ensured accurate billing by collaborating with clinical staff on coding.
- Collaborated with external parties to address billing discrepancies.
Customer Service Representative
CVS Health /Aetna insurance
03.2016 - 05.2022
- Handled digital prescriptions, explained deductibles, and sent Explanation of Benefits.
- Streamlined authorization and EOB procedures.
- Optimized prior authorization procedures to reduce delays.
- Oversaw timely processing of payments.
- Utilized and collaborated ICD and CPT coding knowledge to streamline processes within departments.
- Processed adjustments for insurance payments efficiently.
- Maintained adherence to deadlines for insurance filings.
Receptionist
Capstone Pediatrics
01.2018 - 10.2019
- Updated customer information promptly.
- Conducted insurance verification processes efficiently.
- Managed appointment bookings for patients.
Caregiver/Personal Assistant
Suncrest medical
01.2015 - 05.2017
- Assisted patient's with meds, incontinence, dressing, bathing, feeding etc.
Education
High school or equivalent - High school diploma
Hillsboro High School
Nashville, TN05.2009
Skills
- Multitasking
- Surgical Scheduling
- Customer Service Skills (10 years)
- Microsoft Word
- Insurance verification (8 years)
- Medical Scheduling (5 years)
- Administrative Experience
- Caregiving (5 years)
- HIPAA (10 years)
- Medical Records
- Medical Office Experience
- Patient Care
- Medical Terminology
- Insurance verification
- Medical records
- Medical terminology
- Hospital experience
- Medical billing
- Windows
- Typing
- Conflict management
- Medical documentation
- Pediatrics
- Organizational skills
- Epic
- ECW
- Waystar
Timeline
Sr. Patient Account Representative Surgical and Medical Weight Loss
Vanderbilt University Medical Center
11.2022 - 10.2023
Receptionist
Capstone Pediatrics
01.2018 - 10.2019
Customer Service Representative
CVS Health /Aetna insurance
03.2016 - 05.2022
Caregiver/Personal Assistant
Suncrest medical
01.2015 - 05.2017
High school or equivalent - High school diploma
Hillsboro High School
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