Jasmine Richardson
Charlotte,NC
Summary
Customer Service and Patient Care Specialist with over 5 years of experience in managing high-volume inbound calls and resolving client concerns in healthcare settings. Demonstrates proficiency in data management, crisis resolution, and healthcare compliance, ensuring accurate record-keeping and efficient service delivery. Known for exceptional communication skills and patient advocacy, consistently fostering trust and satisfaction through attentive listening and timely follow-up.
Overview
5
5
years of professional experience
Work History
Patient Connection Concierge
Atrium Health
11.2021 - 12.2024
- Fostered patient trust through attentive listening, swiftly addressing their needs.
- Handled high volume inbound calls from clients and families to provide updates, schedule appointments, and answer treatment questions.
- Collaborated with healthcare teams to resolve patient queries, enhancing care quality.
- Ensured precise patient records and insurance checks, adhering to regulations.
- Delivered customer focused service by actively listening and ensuring first call resolution.
Client Detox Specialist
Anuvia Prevention & Recovery Center
03.2022 - 12.2024
- Conducted intakes and assessments for tailored treatment plans, enhancing client engagement.
- Monitored behavior with progress notes to adjust interventions, improving client well-being.
- Coordinated with entities for authorizations and billing, ensuring compliance and service delivery.
- Executed aftercare and discharge planning, providing resources for sustained recovery.
- Offered support to clients, fostering an environment of open communication and respect.
Psychiatric Technician
Atrium Health
03.2021 - 11.2021
- Monitored patient behaviors to ensure safety and fostered a supportive recovery environment.
- Provided psychiatric care to patients with mental disabilities, ensuring personalized treatment plan.
- Analyzed sleep patterns to identify distress signs, implementing interventions for patient safety.
- Recorded patients' physical conditions using medical equipment, ensuring accurate health monitoring.
Residential Care Specialist
Thompson Child & Family Focus
07.2019 - 02.2022
- Facilitated group sessions enhancing life skills, fostering independence and social connections.
- Aligned with organizational goals through monthly supervisions, ensuring strategic coherence.
- Coordinated client appointments, guaranteeing timely access to essential healthcare services.
- Monitored client behavior, adapting strategies for measurable improvements in daily living skills.
Education
Bachelor of Arts - Psychology
University of North Carolina At Pembroke
Pembroke, NC05-2019
Skills
Crisis Resolution
Time Management
Medical Software
Critical Thinking
Patient Advocacy
Detail Oriented
Call Center CRM Systems
Healthcare Compliance
Customer Service
Leadership
Timeline
Client Detox Specialist
Anuvia Prevention & Recovery Center
03.2022 - 12.2024
Patient Connection Concierge
Atrium Health
11.2021 - 12.2024
Psychiatric Technician
Atrium Health
03.2021 - 11.2021
Residential Care Specialist
Thompson Child & Family Focus
07.2019 - 02.2022
Bachelor of Arts - Psychology
University of North Carolina At Pembroke