Jasmine Riley
Zephyrhills
Summary
Professional with experience in customer support and solutions. Skilled in resolving complex issues, fostering positive client relationships, and driving team collaboration. Strong ability to adapt, clear communication, unique problem-solving abilities, reliable, and focused on delivering exceptional results and continuous improvement.
Overview
14
14
years of professional experience
Work History
Customer Solutions Representative (retention)
Charter Spectrum
Remote
02.2024 - Current
- Retain customers by identifying concerns and delivering effective, personalized solutions
- Drive revenue through upselling and upgrading services based on customer needs
- Resolve billing discrepancies, promotional issues, and service concerns efficiently
- Act as a liaison between customers and technical teams to ensure timely issue resolution
- Maintain high performance metrics in customer satisfaction, retention, and sales
Packer
Amazon Fulfillment Center
Mount Juliet, TN
05.2022 - 12.2023
- Packed customer orders accurately and efficiently in a high-volume environment
- Maintained safety standards and a clean, organized workspace
Crew Member/Trainer
Taco Bell
Byron Center, MI
08.2012 - 05.2022
- Delivered excellent customer service while handling orders and cash transactions
- Trained new employees on procedures, customer service, and operations
- Supported management with daily operations and team coordination
Patient Service Representative
Meddata
Grand Rapids, MI
01.2017 - 01.2019
- Facilitated communication between patients, providers, and insurers to resolve billing concerns and ensure accuracy
- Navigated multiple systems to process information and support patients
- Handled sensitive patient concerns with professionalism and empathy, and in accordance with HIPAA regulations
- Educated patients on billing, insurance language and definitions, and payment options
Agent
Teleperformance
Grand Rapids, MI
04.2016 - 11.2016
- Retained customers by resolving concerns and offering tailored solutions
- Consistently met company metrics for customer satisfaction and retention
Production
Ventra Plastics
Grand Rapids, MI
05.2015 - 04.2016
- Assembled and inspected automotive parts for quality and accuracy
- Worked efficiently across multiple production lines
Education
Bachelors of Business Administration -
Creston High School
Grand Rapids, MI01.2009
Media Production, Theatre
Calvin College
Grand Rapids, MI01.2011
High School Diploma -
Creston High School
Grand Rapids, MI01.2009
Skills
- Customer Retention
- Conflict Resolution & De-escalation
- Billing & Account Support
- Communication & Active Listening
- Training & Team Support
- Multitasking in Fast-Paced Environments
- Time Management
- CRM Systems & Multi-Platform Navigation
Timeline
Customer Solutions Representative (retention)
Charter Spectrum
02.2024 - Current
Packer
Amazon Fulfillment Center
05.2022 - 12.2023
Patient Service Representative
Meddata
01.2017 - 01.2019
Agent
Teleperformance
04.2016 - 11.2016
Production
Ventra Plastics
05.2015 - 04.2016
Crew Member/Trainer
Taco Bell
08.2012 - 05.2022
Media Production, Theatre
Calvin College
Bachelors of Business Administration -
Creston High School
High School Diploma -
Creston High School