Jasmine Robinson
Dearborn Heights,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hair Braider
Self-employeed
Detroit, MI
01.2019 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
- Developed casual, daily hairstyles for convenience and style.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Created beautiful braiding styles to accentuate client faces.
- Styled locs, twist and extensions for up to 5 clients per day.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Pampered clients to increase repeat business.
- Resolved guest complaints about service or style.
- Created updos for formal occasions and photography sessions.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Recommended products to extend life of braids.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
Account Executive
Detroit Marketing CO
320 East Big Beaver, Suite 145, Troy MI 48084
11.2022 - 01.2023
- Collaborated with internal teams to develop account strategy.
- Created and executed account strategies to translate organizational goals into client activities.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Face to Face consultations with business owners (LLC) and corporations
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Serviced accounts and proposed new products and services to maximize revenue.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Prepared additional quotes for current clients to upsell products and services.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
Production Operator
Webasto Roof Systems
14200 N Haggerty Rd, Plymouth, MI 48170
04.2022 - 08.2022
- Trimming rubber on sunroofs, as well as inspecting them to ensure the parts were up to quality to send over to be inspected further.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Instructed team members on safety protocols and monitored workers' adherence to such measures.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected and adjusted work performed to meet expectations.
- Loaded supplies into machines by hand or by hoist.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Performed production operations necessary for rigging.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
- Packaged finished roof frame products and prepared packages for accurate shipping.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Production Worker
Fuyao Glass America
909 Sheldon Rd, Plymouth
03.2021 - 12.2021
- Priming car Glass along with their frames
- Trimming rubber on glass
- Made sure that products were produced on time and are of good quality.
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected and adjusted work performed to meet expectations.
- Assembled and tested various products to meet production requirements and quality control standards.
- Weighed and measured items to prevent waste and meet quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
John Glenn High School
Westland, MI06.2020
Skills
- Assembly
- Shipping and receiving
- Machining
- Customer Service
- Teamwork
- Quality Inspection
- Warehouse Experience
- Cleaning
- Packaging
- Professionalism
- Patience
- Adaptability
- Detail-Orientated
Timeline
Account Executive
Detroit Marketing CO
11.2022 - 01.2023
Production Operator
Webasto Roof Systems
04.2022 - 08.2022
Production Worker
Fuyao Glass America
03.2021 - 12.2021
Hair Braider
Self-employeed
01.2019 - Current
High School Diploma -
John Glenn High School