Dynamic Telecommunications Specialist with a proven track record at Orlando Health, adept at managing high-stress situations and delivering exceptional customer service. Skilled in emergency management and problem resolution, I effectively support first responders and ensure public safety through active listening and professional communication. Committed to enhancing operational efficiency in critical environments.
Hi, I’m
Jasmine Romero
Apopka,FL
Summary
Overview
7
years of professional experience
Work History
Orlando Health Orlando Regional Medical Center
Telecommunications Specialist
02.2025 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual emergency needs.
City of St. Cloud
Telecommunications Operator
10.2021 - 03.2025
Job overview
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Andretti Indoor Karting & Games
Arcade Attendant
08.2018 - 08.2019
Job overview
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Education
Orange Technical College - Mid Florida Tech CampusOrlando, FL
High School Diploma
University Overview
Certification in Multi-media Design
Cypress Creek High SchoolOrlando, FL
High School Diploma
University Overview
- 3.8 GPA
Skills
- Professional communication
- Emergency management
- Firefighting protocols
- Stress tolerance
- Public safety awareness
- Telephone etiquette
- Active listening
- Problem resolution
- Microsoft evolved
Languages
Spanish
Full Professional
Timeline
Telecommunications Specialist
Orlando Health Orlando Regional Medical Center
02.2025 - Current
Telecommunications Operator
City of St. Cloud
10.2021 - 03.2025
Arcade Attendant
Andretti Indoor Karting & Games
08.2018 - 08.2019
Orange Technical College - Mid Florida Tech Campus
High School Diploma
Cypress Creek High School
High School Diploma
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