Jasmine Romero
Huntington Park,CA
Summary
Detail-oriented professional with over 3 years of experience in high-volume restaurant environments. Proven ability to provide personalized service and effectively upsell menu items, enhancing customer satisfaction. Bilingual in English and Spanish, demonstrating strong communication skills and teamwork. Quick learner with a positive attitude, consistently contributing to a dynamic work atmosphere.
Overview
10
10
years of professional experience
Work History
Health Records Clerk
Cal State LA Health Center
Los Angeles, US
01.2022 - Current
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Processed health records requests and ensured timely delivery to authorized personnel.
- Conducted regular audits of health records to ensure compliance with regulatory standards.
- Processed incoming requests for patient information, including release forms and subpoenas.
- Followed up on discrepancies between paper-based and electronic versions of medical records.
- Reviewed all documentation for accuracy before being filed into the patient's chart.
- Organized physical health record files and scanned documents into an electronic system.
- Assisted in developing new procedures related to the maintenance of health records.
- Kept department clean, organized and professional.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Implemented updates and improvements to electronic health records systems as directed.
Server
Olive Garden
Glendale, US
05.2018 - 06.2021
- Delivered excellent customer service by greeting guests warmly, taking detailed food and drink orders, and ensuring satisfaction throughout the dining experience.
- Recommended food and beverage pairings to boost per-ticket sales and meet monthly sales goals.
- Trained and supported new servers to uphold restaurant standards and ensure a smooth team dynamic.
- Maintained a clean and organized dining area while managing multiple tables under pressure.
- Addressed customer inquiries and resolved concerns promptly and professionally.
- Recommended menu items based on customer preferences and dietary needs.
- Handled money transactions accurately while following company procedures for handling cash payments.
Dispatch Clerk
West Coast Chief Repair
Burbank, US
11.2015 - 05.2018
- Answered customer calls and scheduled service appointments with accuracy and efficiency.
- Created detailed work orders to minimize technician error and ensure customer satisfaction.
- Maintained up-to-date records and handled administrative support tasks in a fast-paced office.
- Communicated with drivers to provide delivery instructions and updates.
- Coordinated with drivers to ensure timely completion of assigned routes while adhering to safety standards.
- Provided customer service support by responding promptly to inquiries related to order tracking or delivery status.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION - MARKETING
California State University
Los Angeles, CA05.2020
Skills
- Data entry accuracy
- Patient scheduling
- Customer relationship management
- Problem solving
- Attention to detail
- Team collaboration
Languages
Spanish
Professional
Timeline
Health Records Clerk
Cal State LA Health Center
01.2022 - Current
Server
Olive Garden
05.2018 - 06.2021
Dispatch Clerk
West Coast Chief Repair
11.2015 - 05.2018
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION - MARKETING
California State University